Amazing — the store at Campbelltown, NSW, was easy to navigate. The manager Jo was polite, patient and extremely helpful. She made sure all our questions were answered, and all equipment needed was sorted for the OT to write a thorough report on why I need the equipment I need. Within a week of attending the ILS centre, all of the small equipment I need has been purchased and sent to me already.

I was and am impressed with your staff’s understanding of all items you have on the floor, and that they listen to my needs as I age and can interpret so accurately appropriate options! I’m 84 and have been acquiring lifestyle equipment for at least 20 years! I’ve been frustrated and very disappointed with other prior outlets, so it was extremely uplifting to locate such a different attitude and approach from ILS.

ILS is a friendly, helpful team. Products are fantastic. The team are extra helpful with your questions. If they can’t answer you, they find out and call back in a timely manner. No push to buy or up-sell, just genuine helpful staff.