ILS Stores are open and operating during the current public health orders due to COVID-19 across NSW, QLD and VIC. Please see our store finder for details on opening hours and store contact details.
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Australia's number 1 retailer in mobility solutions

We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 40 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.

Our clinical expertise

Our clinical expertise

Our clinical team, made up of more than 40 occupational therapists and product specialists, work across our three clinical divisions: Home and Community Care; Hospital and Pressure Care; and Rehab (Configured Mobility). We deliver exceptional services to the general public, hospitals, residential aged care facilities, and the wider allied health community in Australia. Recognised for our clinical expertise, we are the suppliers of choice for many government equipment contracts and partner with healthcare organisations providing high-quality solutions for their clients.

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Our commitment to our clients

Our commitment to our clients

We work closely with people experiencing unique and highly personal challenges and it is our duty to make this moment one of empowerment. From assessment, product trials and prescription, to delivery and servicing, we apply the very best in customer care that is informed, innovative and empowering.

Our people

Our people

With a team of more than 335 and growing, our ILS staff are the heart of our business. Every member of staff plays a vital role in ensuring the right mobility solution makes its way to the right client. We are in the business of changing lives, and it can’t be done without a dedicated team of professionals with shared values and an overwhelming desire to do good in the world.

Quality and innovation

Quality and innovation

At ILS, we source exceptional products from the most reputable brands, all known for their high quality and reliability. Working closely with clients shapes our knowledge as we research, develop, and refine our own four brands; Hero Medical, Royale Medical, ILS Physio and ILS Aids for Daily Living. We invest in new technologies, products, support resources, and people. With more than 300 in-house products and more on the way, we are industry innovators.

How can we help you?

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Visit us in store

Discuss your homecare equipment needs in a comfortable environment. We have more than 30 retail stores in four states – New South Wales, Queensland, Victoria and South Australia. See our store locator for your nearest store.

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Shop online

Explore our large selection of mobility solutions from our various departments.

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Hire equipment

Hiring from our wide range of quality products will give you the flexibility of short-term use. From commodes to power chairs, all our hire products undergo regular testing and maintenance so you can use ILS products with confidence.

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NDIS support

ILS is a registered NDIS provider. Our specialists in assistive technology work collaboratively with allied health professionals to facilitate equipment prescription for NDIS participants. Visit our Guide to NDIS Assistive Technology for more information.

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Service support

Whether you have a warranty claim or are in need of an after-sale repair, we are here for you. We’ll send out our qualified technicians to provide you with the very best in fast and reliable professional services and repairs. Book your service with us online.

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Occupational therapy services

Our specialists in assistive technology are ready to provide you with exceptional clinical advice and support. We will support you with product demos, educational in-services and training to guide you through your mobility needs.

Our History

17 years of customer service

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2004

It all started from a family garage…

Leafing through the Trading Post from their garage office, co-founders Peter and Ian sourced their first hospital bed and rented it out.

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2006

1st ILS store opened

Lane Cove, NSW

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2008

2nd store opened

Greystanes, NSW (relocated later to Wentworthville)

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2010

3rd and 4th stores

Opened stores in Castle Hill, NSW and Randwick, NSW. Secured partnership contracts with Tally Group UK and Inogen USA.

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2012

5th store

New store: 5th the Royal North Shore Hospital, (NSW).

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2014

ILS online eCommerce site launched

New stores: 6th Kogarah (NSW), 7th Bathurst (NSW), 8th Port Macquarie (NSW).

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2017

Official ILS Solution Centre opens!

New stores: 9th Ballina (NSW), 10th Campbelltown (NSW), 11th Grafton (NSW), 12th Coorparoo (QLD), 13th Adelaide (SA), 14th Hoppers Crossing (VIC), 15th Ballarat (VIC), 16th Balwyn (VIC), 17th Guildford (NSW), 18th Penrith (NSW).

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2019

20 ILS Stores

New stores: 19th Erina (NSW), 20th St Ives (NSW). Total 230 staff and 65 vans.

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2020

38 ILS Stores, 457 Staff

11 New Stores:
Warwick Farm (NSW)
Dandenong (VIC)
Kippa Ring (QLD)
Windsor Gardens (SA)
Prospect (NSW)
Bankstown (NSW)
Caringbah (NSW)
Warners Bay (NSW)
Coffs Harbour (NSW)
Wollongong (NSW)
Orange (NSW)

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Customer support

Email us with any questions or enquiries. We would be happy to answer your questions. We’ll do everything we can to respond quickly.

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Occupational therapists

Made up of more than 40 occupational therapists, our clinical team are specialists in assistive technology and equipment prescription.

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Locate a store

Independent Living Specialists is Australia’s largest medical and homecare equipment supplier with over 30 showrooms across New South Wales, Victoria, Queensland and South Australia.