Independent Living Specialists (ILS) is pleased to announce the acquisition of Professional Assistance for Living (PAL) from 1 February 2024. For more information, please click here.
Home / Product Support

Services and Repairs

Maintaining your products with ILS

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Qualified technicians

Our team of experienced technicians are industry trained in servicing healthcare equipment. They continually update their knowledge of products and services so that they can deliver the best product support to our valued clients.

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Reliable and fast service

We will get you moving again with our quick and reliable services. Our technicians can service your product either in your home or at our Service Centre.

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Preventative maintenance

Our technicians will attend to your equipment with care and precision ensuring that all aspects of your equipment are correctly maintained and ready for your needs. We recommend that you get at least one preventative maintenance per year to ensure that your product receives the correct attention that it deserves.

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Use of high-quality parts

We work with premium components sourced locally and overseas for the very best service of your equipment. This ensures your product will have the protection it needs to meet your daily requirements.

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Servicing a wide range of products

We service a wide range of products including mobility scooters, wheelchairs, lift chairs, seat walkers, oxygen solutions, hospital beds, and more.

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Trusted provider

As service providers across healthcare, including hospitals and aged care facilities, we are a trusted contract provider. We are also the exclusive service provider for the Talley mattress range and Inogen products.

Onsite servicing

Leaders in healthcare equipment servicing

Our Service Centre

Our Service Centre

Services and repairs are completed at our fully equipped Service Centre. With technical precision, our servicing can identify potential faults for early prevention. We carry out our equipment repairs quickly, with skill and care. Our technicians pride themselves on providing excellent customer service and will happily apply their expertise to repairs, from simple to more complex equipment.

Our services
We offer a wide range of services including:
– Preventative maintenance
– Repairs
– Accessories to many ILS products
– Battery testing and replacement
– Brakes
– Safety checks
– Spare parts
– Cleaning

Opening hours
Monday to Friday: 9am – 5pm (AEST)

To arrange a service booking, please contact 1300 008 267.

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Customer support

Email us with any questions or enquiries. We would be happy to answer your questions. We'll do everything we can to respond quickly.

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Assistive Technology Professionals

Made up of more than 40 assistive technology professionals (ATPs), our clinical team are specialists in assistive technology and equipment prescription.

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Locate a showroom

Independent Living Specialists is Australia's largest medical and homecare equipment supplier with over 60 showrooms across New South Wales, Victoria, Queensland and South Australia.