Australia’s Largest Provider of Medical and Home Care Equipment

Customer Service

Independent Living Specialists has been a leading medical and home care equipment supplier in Australia for almost 15 years with over 20 showrooms spread across the country. Our sales and customer care team are skilled, well trained in servicing and professionally qualified to warrant that customers receive the best advice and service at our exclusive stores. Our team is very dedicated to helping the elderly and injured to get over their limited mobility issues with highly reliable specialist equipment.


A 50+ distribution network around the clock is in operation to guarantee fast delivery of online purchases and free shipping Australia-wide is offered as an extended service to our valued customers.

Independent Living Specialists sources their products from internationally renowned brands such as Pride Mobility, Sunrise Medical, Invacare and many more. Learn more about our range of mobility scooters here.


Our customer care services could be contacted through telephone, email, live chat or via social media. They are happy to help and answer all your questions and whether it is a mobility solution, technical support or feedback, our customer care team is always available to listen to you, so please feel free to contact us any time of day.

Independent Living Specialists teamwork is diverse spanning occupational therapy, aged care, oxygen therapy, mobility and nursing which has contributed immensely to the success of each client project.

In addition to their individual roles every member of our staff is morally dedicated to their work and their care, passion for helping customers find their freedom and continuing their life normally is incredibly great and it is this attitude that has assisted Independent Living Specialist to be the leader in the aged and home care industry in Australia.

Do You Have Any Questions? We are happy to Help!

Whether you have a question about our mobility solutions, need technical support, or just wish to provide us with feedback, we are here to listen! Give us a call, send us an email, speak to us on live chat or connect with us via social media.