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Superior customer service

Superior customer service

Our specialist client service ensures that you and your loved ones make informed decisions when choosing from our high quality products. With the added comfort of our price guarantee, along with the swift delivery of your product, we’ll do all that we can to get you moving and keep you moving. Our exceptional service continues beyond your purchase with us, with product warranties and ongoing support from qualified technicians for servicing and repairs. It is why we are recognised as a trusted provider in mobility solutions, for these reasons and more.

The ILS difference

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Large selection of products

Our wide product range includes mobility scooters, lift chairs, as well as mobility aids such as oxygen concentrators and daily living aids such as adaptive cutlery. With exercise equipment for sports injury rehabilitation, and breast pumps and bassinets for breastfeeding mothers to hire, we stock products to assist you at every stage of life.

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High quality products

We source exceptional products from the most reputable brands, all known for their high quality and reliability.

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Our price guarantee

Our clients shop with confidence, knowing they will receive our best price guarantee. If you find a lower price for the same product, we will match it and discount your purchase by a further 5%.

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Fast delivery and free shipping*

We have a 50+ distribution network that works around the clock to ensure your online purchases are delivered on time. We work mainly with TNT Express to deliver products to you as quickly as possible to most locations in Australia. Deliveries to metro areas in Sydney, Melbourne, Brisbane, Adelaide are made by our own service – Delivery By ILS. For your convenience, we offer free shipping across all metro areas in Australia (*for purchases over $499).

Our care solutions
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Occupational therapy services

Our Home and Community Care team are ready to provide you with exceptional clinical advice and support. We will support you with product demos, educational in-services and training to guide you through your mobility needs. For more information, visit our Clinical Expertise page.

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NDIS support

ILS is a registered NDIS provider. Our clinical team are specialists in assistive technology and work collaboratively with allied health professionals to facilitate equipment prescription for NDIS participants. Visit our Guide to NDIS Assistive Technology for more information.

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Hire equipment

Hiring from our wide range of quality products will give you the flexibility of short-term use. From commodes to power chairs, all our hire products undergo regular testing and maintenance so you can use ILS products with confidence.

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Service support

Whether you have a warranty claim or are in need of an after-sale repair, we are here for you. We’ll send out our qualified technicians to provide you with the very best in fast and reliable professional services and repairs. Book your service with us online.

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Customer support

Email us with any questions or enquiries. We would be happy to answer your questions. We’ll do everything we can to respond quickly.

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Occupational therapists

Made up of more than 40 occupational therapists, our clinical team are specialists in assistive technology and equipment prescription.

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Locate a store

Independent Living Specialists is Australia’s largest medical and homecare equipment supplier with over 30 showrooms across New South Wales, Victoria, Queensland and South Australia.