Home / Return Policy

Return Policy

This return policy is an extract from the ILS Terms of Service. Please visit our Terms page to view full terms and conditions.


Return of Goods for Credit or Refund

1. Goods supplied in accordance with the buyer’s order can only be returned with the express approval of the seller.

2. Requests to return goods must be submitted within 7 days from the date of shipping and the original invoice number must be quoted.

3. Where goods are accepted (for credit or refund at the sellers discretion) they must be delivered at the buyer’s expense into the seller’s store or warehouse in brand new condition and must properly packaged. Returned products are the buyer’s respon­sibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit.

4. The seller reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees 20% of the invoice priced and levied at the seller’s absolute discretion.

5. Any refunds (at the sellers discretion) will be refunded in the form of the original payment method used by the buyer.

8.3 For hygiene reasons, ILS is unable to accept returns of bath safety products (Examples: commodes, raised toilet seats, shower chairs, cushions and transfer benches)

Located in section 8 and 15 of the ILS terms and conditions.

call icon

Customer support

Email us with any questions or enquiries. We would be happy to answer your questions. We’ll do everything we can to respond quickly.

people icon

Occupational therapists

Made up of more than 40 occupational therapists, our clinical team are specialists in assistive technology and equipment prescription.

location icon

Locate a store

Independent Living Specialists is Australia’s largest medical and homecare equipment supplier with over 30 showrooms across New South Wales, Victoria, Queensland and South Australia.