Independent Living Specialists (ILS) is pleased to announce the acquisition of Professional Assistance for Living (PAL) from 1 February 2024. For more information, please click here.

Global FAQs

What should I do if I encounter problems with my scooter’s battery charger?

If you have issues with your scooter’s battery charger, (like it doesn’t turn on or charge properly), stop using it...

July 21, 2023

Can I use any type of battery to replace my scooter’s batteries?

No, it is important to use the correct type of battery that is compatible with your scooter’s model. Using the...

July 21, 2023

What should I do if my scooter’s batteries are damaged or not holding a charge?

If your scooter’s batteries are damaged or not holding a charge, it’s crucial to replace them promptly. Using damaged or...

July 21, 2023

How should I store my scooter if I plan on not using it for an extended period of time?

If you won’t be using your scooter for a while, follow these steps to store it properly: Fully charge the...

July 21, 2023

How can I properly break in my scooter’s new batteries for maximum efficiency and service life?

To break in your new scooter’s batteries for maximum efficiency and service life, follow these steps: Fully recharge the new...

July 21, 2023

Why do my new batteries seem weak?

New batteries are fully charged when they are shipped to you. However, they may be exposed to extreme temperatures during...

July 21, 2023

How can I get maximum range per charge?

To get the maximum range per charge, always fully charge your scooter’s batteries prior to use. Maintain but do not...

July 21, 2023

How can I ensure maximum battery life?

To ensure maximum battery life, keep your scooter’s batteries fully charged whenever possible. Protect your scooter and batteries from extreme...

July 21, 2023

How often must I charge the batteries?

The frequency of charging your scooter’s batteries depends on how frequently you use your scooter. If you use your scooter...

July 21, 2023

What should I do if my batteries won’t charge?

To ensure your batteries charge properly, ensure the red (+) and black (-) battery cables are connected properly to the...

July 21, 2023

What should I do if my battery charger is not approved for outdoor use?

If your battery charger has not been tested and approved for outdoor use, do not expose it to adverse or...

June 26, 2023

how long to deliver the royale chadwick oxford plush leather (italian)lift chair?

Delivery will be 3 – 5 business days Australia wide.

December 7, 2020
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Customer support

Email us with any questions or enquiries. We would be happy to answer your questions. We'll do everything we can to respond quickly.

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Assistive Technology Professionals

Made up of more than 40 assistive technology professionals (ATPs), our clinical team are specialists in assistive technology and equipment prescription.

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Locate a showroom

Independent Living Specialists is Australia's largest medical and homecare equipment supplier with over 60 showrooms across New South Wales, Victoria, Queensland and South Australia.