Independent Living Specialists (ILS) is pleased to announce the acquisition of Professional Assistance for Living (PAL) from 1 February 2024. For more information, please click here.
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Why work at ILS?

Our people are our greatest asset. Our work environment fosters collaboration, engaging like-minded people who are friendly, passionate and have a ‘can do’ attitude.

Develop your career, gain life experience and make a tangible difference. At ILS, our career development opportunities (new locations and new roles) will support your career journey, and we will recognise and reward your achievements.

When you join us

When you join us

You’ll be part of a growing team focused on excellence, innovation and customer service, whether it be in retail (in store or customer service), clinical support (assistive technology professionals and educators), service, warehouse, logistics or business support services.

Together we achieve more

Our culture

ILS is an innovative industry leader delivering outstanding service and quality products. The strength of our business is our people-centred culture. We cultivate talent by providing a respectful and rewarding community of like-minded people with the common goal of making a difference in the lives of our clients.

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We value our people and respect each other. Our team members share an ethos of teamwork, curiosity, and creative problem solving. Together we listen, learn, and generate ideas that will shape the future of mobility solutions. We are a dedicated team, working collaboratively with passion and positivity, and driven by equity and excellence.

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Our service to our clients is a partnership. By taking the time to learn from clients in order to fully assess their needs, not only do their lives improve, we deepen our knowledge in the field of mobility solutions. Our clients make what we do meaningful. It is our specialist care in the recommendation of lifestyle mobility solutions that earmarks us as leaders in this space.

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Core to our culture at ILS, is a commitment to what we call the ILS Circle of Trust. When clients come to us seeking mobility solutions, for some it may be a period of uncertainty and diminished confidence. We do not take this responsibility lightly. We act with honesty, transparency, and with a commitment to integrity, recognising and valuing the trust they have placed in us.

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Quality and Innovation

Our close relationship with our clients places us in a unique position for refining our products and informing our industry. This is reflected in the high-quality products developed in-house under our Hero Medical, Royale Medical, ILS Physio, and ILS Aids for Daily Living brands. Through our clinical education programs for health care professionals, we share our research findings and grow the industry.

The ILS circle of trust

The 7 fundamentals of ILS

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The ILS Circle of Trust is about supporting each other to perform our roles with professionalism, knowing that as we hand over an enquiry, our fellow colleague will action their role to completion, for a seamless customer experience. From the retail store to the customer service team, from warehouse and dispatch to our medical installers, at every stage of the customer journey, the ILS Circle of Trust covers the different ways we ensure positive relationships between the ILS team and with every person they interact with on behalf of the company.

At ILS, we are a group of people who share a series of common personality traits. We are all friendly, professional, courteous people who are inquisitive about life. This curiosity drives our innovation as we continuously strive for excellence. We are empathetic, listening and learning how best to help others with solutions based on our accumulated knowledge and overall life experiences.

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Customer support

Email us with any questions or enquiries. We would be happy to answer your questions. We'll do everything we can to respond quickly.

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Assistive Technology Professionals

Made up of more than 40 assistive technology professionals (ATPs), our clinical team are specialists in assistive technology and equipment prescription.

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Locate a showroom

Independent Living Specialists is Australia's largest medical and homecare equipment supplier with over 60 showrooms across New South Wales, Victoria, Queensland and South Australia.