Australia’s Largest Provider of Medical and Home Care Equipment

Independent Living Specialists (ILS) are Australian leaders in homecare mobility solutions. At ILS we are dedicated to supporting our clients to live independent lives, with comfort and dignity. We attract talented and committed team members who share our values, in careers spanning occupational therapy, retail and customer service, product innovation, business development and more.

At ILS, you will play a vital role in improving the happiness, health and well-being of our clients, across every stage of life. Our mobility solutions keep people moving through life. In joining our growing team, you will move your career forward.

Why work at ILS?

Our people are our greatest asset so it is our priority to ensure they have the best possible work environment, one that fosters collaboration and engages like-minded people who are friendly, passionate and have a ‘can do’ attitude.

At ILS, you can develop your career, gain life experience and make a tangible difference. Our career development opportunities (new locations, new roles) will support your career journey, and we will recognise and reward your achievements.

When you join us, you’ll be part of a growing team focused on excellence, innovation and customer service, whether it be in retail (in store or customer service), clinical support (occupational therapists and educators), service, warehouse, logistics or business support services.

Move your career forward with ILS. For current job vacancies, refer to the relevant section below.

Our Culture

ILS is an innovative and creative industry leader delivering outstanding service and quality products. The strength of our business is our people-centred culture. As we grow, it is our people who will shape, enliven, and inspire us. We cultivate talent by providing a respectful and rewarding community of like-minded people with
the common goal of making a difference in the lives of our clients. Our clients collaborate with us, pushing us to innovate as we examine new ways to transform lives with the very best in mobility solutions.

People
We value our people and respect each other. Our staff share an ethos of teamwork, curiosity, and creative problem solving. Together we listen, learn, and generate ideas that will shape the future of mobility solutions. We are a dedicated team, working collaboratively with passion and positivity, and driven by equity and excellence.
Our Clients
At ILS we champion for the comfort, dignity, independence and improved quality of life of our clients as they move through life. Our service to our clients is a partnership. By taking the time to learn from clients in order to fully assess their needs, not only do their lives improve, we deepen our knowledge in the field of mobility solutions. Our clients make what we do meaningful. It is our specialist care in the recommendation of lifestyle mobility solutions that earmarks us as leaders in this space.

Integrity
Core to our culture at ILS, is a commitment to what we call the ILS Circle of Trust. When clients come to us seeking mobility solutions, for some it may be a period of uncertainty and diminished confidence. We do not take this responsibility lightly. We act with honesty, transparency, and with a commitment to integrity, recognising and valuing the trust they have placed in us.
Quality & Innovation
We are always on the move. Our signature products, including the Hero and Royale brands, were researched and developed from our in-depth knowledge and hands-on experience working with our clients to provide the very best in health care and mobility solutions. Our business strategy is focused on product innovation and as we continue to grow, we invest in new technologies, products, support resources and most importantly, people.

Our Staff Benefits

You will move your career forward with ILS. In joining our team, you will be rewarded for your dedication to excellence and innovation with a career that is
meaningful, provides opportunity for growth, and values your unique contributions. Enjoy excellent working conditions, a wide variety of benefits and support for your career including the following:

Competitive salaries

We value your professional contribution and offer competitive salaries.

Flexible work arrangements

To support your work-life balance, we have a range of ways that we can support you, depending on your needs and the needs of your role.
Flexible work arrangements including family-friendly working hours and the ability to vary your work arrangements may be an option.

Annual recognition awards

We recognise and celebrate our achievements. We reward high-performing staff through Annual Staff Excellence Awards.

Health and Well-being

We spend a large proportion of our time at work so it’s important that our team has a healthy work environment. We have a range of seasonal
and ongoing activities and initiatives to help you manage your well-being throughout the year including free annual flu vaccinations.

Career progression

As our business continues to grow with new roles and new locations, there are promotional and progression opportunities. You will become an
integral part of a community in which you are fully supported to achieve your career ambitions as we love to promote from within our talented
team.
We encourage students of occupational therapy working in our retail team to take advantage of this opportunity to gain valuable workplace
experience.

Training and professional development

We have a strong professional development culture so our staff can enhance their skills and receive peer support. You will benefit from our
links with the wider allied healthcare community, and take advantage of:
• access to workshops and events from speakers and thought leaders in the health care industry including those organised by the ILS
Education group;
• advice to help you identify and reach the ‘next step’ in your career.

Generous leave entitlements

• Annual leave
• Birthday leave day
• Volunteer leave day
• Personal leave
Sick leave

The ILS Circle Of Trust

The ILS Circle of Trust covers the different factors that make up the positive relationships that the ILS team has with every person that they interact with on behalf of the company. Trust at ILS begins in a retail store with a retail staff member or an occupational therapist who assists customers to find a mobility solutionfor their individual needs.

Trust then transfers to the customer service team who patiently create information around the customer’s needs and this in turn flows into the warehouse for preparation towards dispatch. Trust is placed in our valued team of medical installers as they carefully load the various pieces of equipment into their vehicles. An important element of the ILS Circle of Trust is when our medical installers enter the client’s home. It is an honour to be accepted into anyone’s home and so it must always be treated with the utmost respect.

The ILS Circle of Trust is about supporting each other to perform our roles with professionalism, knowing that as we hand over an enquiry, our fellow colleague will action their role to competition, for a seamless customer experience.

At ILS, we are a group of people who share a series of common personality traits. We are all friendly, professional, courteous people who are inquisitive about life. This curiosity drives our innovation as we continuously strive for excellence. We are empathetic, listening and learning how best to help others with solutions based on our accumulated knowledge and overall life experiences.

From the moment a prospective employee is interviewed, our Head of People and Culture looks for these shared values and traits to ensure we maintain our place as Australian leaders in homecare mobility solutions. It is at the heart of our commitment to supporting our clients as they move through life.

Job Vacancies

Move your career forward with ILS. Vacant positions at ILS are advertised on seek.com.au.

Visit our careers page for future details.
For general recruitment enquiries, please email hr@ilsau.com.au