At ILS, we believe that getting the right assistive technology solution shouldn’t mean choosing between great service and the best price. That’s why we offer a Price Match Guarantee, ensuring that if you find an identical product at a lower price, we’ll match it—so you can shop with confidence, knowing you’re getting expert support and service at the best price.
If you find a lower price on the same product, we’ll match it—as long as the competitor offers comparable service and availability.
✔ Same product – Identical brand, model, and quantity
✔ In stock – Available for immediate purchase from both us and the competitor
✔ Comparable service levels – Currently in stock, able to deliver and set up to your location, and provide essential after sales, repairs and maintenance support
✔ Total price – Price match includes any delivery and set up costs
1️⃣ Record the price – An active website link or competitor quote is all we need.
2️⃣ Let us know – Contact us via one of our showrooms or the team who provided your quote.
3️⃣ We’ll verify & match – Once approved, you’ll get the best price with the best service.
At ILS we believe in helping you find the right solution with the support you need. Our commitment to customer care, product expertise, and ongoing service means you’re getting more than just a great price.
Our price match doesn’t apply to:
❌ Rental products
❌ Clearance, liquidation, or closing-down sales
❌ Cashback, bundled promotions, store credits, or coupons
❌ Prices from unauthorised resellers or grey imports
❌ Subscription or members-only pricing
❌ Multi-line quotes compiled from different suppliers
Find a lower price? Let’s talk—we’re committed to giving you the best deal without compromising on service.
Email us with any questions or enquiries. We would be happy to answer your questions. We'll do everything we can to respond quickly.
Made up of more than 40 assistive technology professionals (ATPs), our clinical team are specialists in assistive technology and equipment prescription.
Independent Living Specialists is Australia's largest medical and homecare equipment supplier with 53 showrooms across New South Wales, Victoria, Queensland and South Australia.
