At Independent Living Specialists (ILS), we understand that choosing the right assistive technology can feel overwhelming. That is why our trial process is designed to give you the time, support, and confidence you need to make the best decision for yourself or your loved one.
Who Is ILS
Our Purpose
At ILS, our purpose is simple: to help people live more comfortably and independently through the right assistive technology.
Our Promise
We share our time, expertise, and resources during your trial at no cost because we believe everyone deserves equipment that truly supports their needs. Thousands of people have already found solutions that work with us, and we are here to help you do the same.
How We Support You
- Feel confident. We guide you towards equipment that supports your comfort, mobility, and independence.
- Feel supported. We listen to you, involve your family and allied health professionals, and always keep your goals at the centre.
- Feel informed. We explain your options clearly, so you can make choices with confidence.
Your Trial Step by Step
Before your trial
- Your allied health professional helps us to understand your needs and goals
- We select appropriate equipment for trial based on your specific requirements
- Every item is cleaned, safety-checked, and prepared for your trial.
- We arrange delivery to your home or a showroom appointment.
During your trial
- The equipment is adjusted to fit your individual needs.
- Our team sets everything up safely and explains how it works.
- You use the equipment as you would in your everyday life.
- Our specialists stay in touch to answer questions and provide support.
Your role
- Try the equipment in different daily situations.
- Share your honest feedback about what works well and what does not.
- Follow the safety advice given at setup.
- Ask us anything, we are here to help.
After Your Trial – What Happens Next
Your review
At the end of your trial, we will talk through your experience, answer your questions, and discuss next steps. There is no pressure, you are always in control of the decision.
If the equipment feels right for you
- Funding Body: We’ll work with your allied health professional and funding body to support justification and approval of equipment
- Purchase: Competitive pricing with our price match guarantee, full warranty and ongoing service.
- Rental: Short or long-term rental available. This is ideal while awaiting funding or for temporary needs.
If you need something different
- We will suggest alternatives from our wide range.
- Extra trials can be arranged at no cost.
- We will work closely with your allied health professional until you find the right fit.
Safety and Privacy
Equipment safety
- All equipment is thoroughly cleaned and tested before delivery.
- Professional setup ensures it is safe to use.
- Please do not adjust or modify equipment yourself.
- Advise us immediately if you notice any issues with equipment.
Your privacy
- We protect your information under Australian Privacy Principles.
- Information is only shared with your consent or where required by law.
- Your allied health professional may receive updates to support your care.
Your Rights
As part of your trial, you have the right to:
- Quality service: Respectful, professional care at all times.
- Clear information: Honest, easy-to-understand details about products and services.
- Choice: No pressure to buy, we respect your decisions.
- Privacy: Your personal information is kept safe and confidential.
- Feedback: We welcome your comments to help improve our service.
Our Commitment to Ethical Practice
- Our recommendations are based on your needs, not sales.
- Our trial process is designed so you can make an informed decision without pressure.
- We work with your allied health professional to ensure your wellbeing always comes first.
- Our pricing is transparent, with no hidden costs.
NDIS and Aged Care Package Clients
For more information about your rights under these funding schemes:
Understanding Referrals And Your Right To Independent Choice
How to Provide Feedback
Your experience matters to us.
- Share positive feedback to help us recognise great service.
- Raise concerns, we take them seriously and act quickly to resolve them.
- Suggest improvements, your ideas help us do better for other families. Customer Feedback Form
Stay Connected With ILS
- Contact Us: 1300 008 267
- Showroom Network: Over 60 showrooms across Australia’s East Coast.
- Find Your Nearest Showroom: ILS Showrooms
