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Thank you to Ryan - Customer Care Officer who was very informative and easy to talk to over the phone. Assisted me with my queries in a timely. Definitely a 10 out 10 Congrats RyanMonique V
Monique Vilnis
Monique Vilnis
08:54 28 Oct 17
I couldn't believe the price of the electric chair lift! Delivered quickly. I made a mistake on my order (my fault) and they were quick to fix it for me, no problem. VERY good quality. Made my father's transition to nursing care EASY! Thank you!
Colleen Kelly
Colleen Kelly
04:32 21 Jul 17
We looked throughout Australia for a recliner lift chair as my mum has just entered Aged Care. We found ILS to have the most reasonable prices and quality product. We ordered the chair on Saturday and it arrived Monday you cannot get a better service then this.The product is of high quality and if your looking for a recliner lift chair or other you cannot go past ILS for service and quality.
Frank
Frank
22:55 10 Oct 17
Big burley ambal guy turned up with parent's chair. Installed this. Is good! Staff very patient. Very helpful staff and we got better chair than we first wanted for very little more moneys. Rate four stars a knife and fork. Very nice!
Al VK2FVAX
Al VK2FVAX
00:18 04 Sep 17
Highly recommended!!! A+++++++ Great products. Fantastic customer service. Extremely happy customer here. Thank you!
Kate Newnham
Kate Newnham
03:17 18 Oct 17
Goods delivered promptly to country town very next day, left as per instructions. Very happy with service and product.
Robert Gilliland
Robert Gilliland
23:07 08 Oct 17
Excellent stock, range, display and service. Large show room complements smaller stores, by displaying larger items such as beds, overhead railings/bars and massive scooters.Online purchases delivered free, now if invoice >$125Only reservation is remoteness, within industrial/ technology location.
Paul Symonds
Paul Symonds
00:13 21 Nov 17
I have ordered an electric recliner which was out of stock however I have been advised I will receive it on 10.12.17. I also ordered a toilet riser and that was delivered quickly. I found the staff helpful and pleasant to talk to, I would recommend this business without hesitation.
Heather Maddigan
Heather Maddigan
05:40 27 Nov 17
Lakshay the online customer service contact I deal with has been fantastic. The chair was purchased for my Mum who resides in a nursing home with my Dad. Unfortunately the purchase occurred during an extraordinarily difficult time for me and my parents. Lakshay always made himself willing and happily available to answer the many concerns. His commitment to providing the best possible aftersales support went above and beyond my expectations.
Susan Allen
Susan Allen
06:23 29 Nov 17
Very Happy with the item. Excellent Quality. Fast Shipping.
Ron Van Zundert
Ron Van Zundert
06:12 17 Dec 17
The service was excellent, the delivery was F_A_S_T! Great product, one VERY satisfied customer, thanks guys. You have no idea how much impact your business has had on my life, because of you I am now able to get around after years as a shut in, thanks a million, I highly recommend the team at ILS.
H MARA
H MARA
03:44 23 Dec 17
Fast delivery of the good brand new product as advertised. Well done !
Gerard
Gerard
03:04 29 Jan 18
Good price,great service and quick delivery very helpful on phone
les gallard
les gallard
08:03 26 Jan 18
Hi we just purchased a royale liftchair for my father and i couldnt fault the wonderful service with u, we ordered the chair on the Wednesday and by thursday afternoon it was delivered to my parents house , we live in victoria so that was exception service, it has made his life easier so i would like to say a big big thankyou to all ur team... we are now in the process of getting my mum a chair , in fact we r all thinking of getting one each haha 😁
Michelle Spurr
Michelle Spurr
03:53 02 Feb 18
Ordered product over phone- excellent communication. Prompt delivery and product arrived as ordered.
Jenny Cogley
Jenny Cogley
08:14 16 Feb 18
When I phoned ILS at Lane Cove, the person who answered handled my inquiry and subsequent order with knowledge, courtesy and professionalism. Delivery information was constantly emailed and I received my order in three days.
Judith Powell
Judith Powell
06:05 05 Mar 18
great friendly staff. it is my dads favourite shop
Marella Bourne
Marella Bourne
05:20 07 Mar 18
Always excellent service and prompt delivery. Wide range of in stock items so no waiting as well. Recommended.
Raymond Jones
Raymond Jones
02:56 10 Mar 18
I am extremely pleased with my Seat Walker. It is so sturdy and comfortable. The service was great from Independent Living Specialists, fast and efficient delivery. Product was well packaged and needed very little assembling to use. Certainly five star product and service.
June Millson
June Millson
04:28 11 Mar 18
We were very impressed with how quick our order was delivered.The web site made choosing items so simple. I’m sure we will require more items in the future
Allana Cole
Allana Cole
03:30 24 Mar 18
Great people to deal with. Extremely fast, friendly service and top quality products. All online shopping experiences should be like this. Thank you so much! :)
Heinz Witteveen
Heinz Witteveen
03:43 24 Mar 18
We had to purchase an electric chair for my Dad who cannot walk and needs comfort to sit in all day. The first one we chose was too hard and ILS were fantastic in helping us pick the right chair, they arranged pickup of the first chair, we went to a store and looked at other chairs received a credit for our first purchase and had the 2nd chair out to us in two days. Great friendly and helpful staff, highly recommend. Thank you for all your help and patience. Regards Linda
Linda Richardson
Linda Richardson
02:48 28 Mar 18
I received top service from Independent Living Specialists and an excellent product. I would not hesitate to recommend them.
Beatrice Lay
Beatrice Lay
03:15 28 Mar 18
Item as described, super fast delivery, wife extremely happy with wheelie walker. Would purchase from ILS again if need arises.
David Jensen
David Jensen
04:15 01 Apr 18
Ordered item on 21st March & it was to be delivered by the 26th March. When it was not deliver by the 29th March I contacted Ebay & the seller informed me they would look into it, no more information was supplied as to when the item would be delivered, it was eventually delivered on 4th April, NOT GOOD ENOUGH, NOT HAPPY WITH THIS COMPANY.
Neil Fowler
Neil Fowler
07:18 04 Apr 18
The staff {Lucky} was extremely helpful and the delivery was in the middle of the the time expected. Product is as expected so overall experience was a more than pleasant one, oh they matched their ebay price which was substantially cheaper. Cannot fault
Fletcher Moore
Fletcher Moore
05:57 16 Apr 18
We have high praise for the Staff at this branch. The receptionist was so kind and helpful and her boss so accomodating. We messed them around quite a bit, but they were so helpful.
Joan Snell
Joan Snell
11:56 05 May 18
Amazing service from this company. Couldn't fault their knowledge on their products. Super quick shipping on items too.Will definitely recommend to others. Thank you
Jennifer Mcgrath
Jennifer Mcgrath
08:41 12 May 18
After being treated well and having a pleasant buying experience it has come as an absolute shock to me to be treated so absolutely badly when after 3 weeks a warranty issue surfaced. When you spend $600 on a mobility walker that is described as strong, outdoor quality. One does not expect that when used by a 55kg 83y/o woman for 3 weeks indoors then on its first bus excursion travels with 5 other walkers on a bus excursion where apparently a bump manages to snap its alloy bag holder. Worse, is a ilsau service person contacting the aged owner to be told by her that the walker was just placed in with the bus with the others but ended its 6km trip broken. To then have that service person describe it as CHUCKED into the bus, which it was not and was never described as, therefore a blatant lie and the comment that there would be no warranty. Consumer law is very clear on a product living up to its build quality to perform its intended job. This walker failed miserably but worse so far is the service departments both attitude and customer service approach. At this point I absolutely cannot recommend buying from ilsau, there seems to be no backup and a inbuilt desire for their service department to lie and buck pass.
Terry Crowdey
Terry Crowdey
09:54 18 Jun 18
Brought online and it came 2 days later. Great service+++
Y B
Y B
03:50 23 Aug 18