Home / Our Culture

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Our sole and focused mission is to provide comfort, dignity, independence and improved quality of life to those in our community who require assistance.

We aim to achieve this through outstanding service, a superior range of quality product and exceptional value, all of which is delivered with sensitivity and care.

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To be a passionate, innovative and creative industry leader providing premium quality equipment and service through continuous improvement and dedication to our customers.

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These values shape and define the character and culture of our company. They are a guide for all that we do.

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We are committed to exceeding the expectations of our customers. We build relationships that make a positive difference in their lives.  Our customers make what we do meaningful. 

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We value our people and respect each other. We work in a dedicated, collaborative environment where people are friendly, passionate and have a ‘can do’ attitude. 

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We act with integrity and conduct business with integrity and honesty. 

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We embrace team work and collaborate with our customers, suppliers and each other to achieve success.  We do this in a friendly, respectful and professional manner. 

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We work in a manner that is safe to ourselves, our customers and the people around us.

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Customer support

Email us with any questions or enquiries. We would be happy to answer your questions. We’ll do everything we can to respond quickly.

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Occupational therapists

Made up of more than 40 occupational therapists, our clinical team are specialists in assistive technology and equipment prescription.

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Locate a store

Independent Living Specialists is Australia’s largest medical and homecare equipment supplier with over 30 showrooms across New South Wales, Victoria, Queensland and South Australia.