Home / Our Circle of Trust

[vc_row][vc_column][vc_single_image image=”109909″ img_size=”full” alignment=”center”][vc_column_text]Trust begins with the ILS Occupational Therapist who fly’s that all important ILS flag!

Trust then transfers to the Customer Service team who patiently create information around the patient’s needs and this in turn flows into the warehouse for preparation towards dispatch.  Then our valued team of Medical Installers are handed the baton of trust as they carefully load the various pieces of equipment into their vehicles. An important element of Our Circle of Trust is when our Medical installers enter the clients home. It is an honour to be accepted into anyone’s home and so it must always be treated with the utmost respect.

Our Circle of Trust is about so many aspects to ILS. It’s about knowing that as we hand over an enquiry, that our fellow colleague will action upon to its completion. From the first time we meet at the interview our Head of People and Culture looks for these important values in a person.


In summary we are a group of people who share a series of common personality traits. We are all friendly, professional, courteous people; as individuals we are inquisitive about life which translates to questions being asked. We are good listeners due to our empathy and an innate want to convey and help others with solutions based on our accumulated knowledge and overall life experiences.[/vc_column_text][/vc_column][/vc_row][vc_column][/vc_column]

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Customer support

Email us with any questions or enquiries. We would be happy to answer your questions. We’ll do everything we can to respond quickly.

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Occupational therapists

Made up of more than 40 occupational therapists, our clinical team are specialists in assistive technology and equipment prescription.

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Locate a store

Independent Living Specialists is Australia’s largest medical and homecare equipment supplier with over 30 showrooms across New South Wales, Victoria, Queensland and South Australia.