Independent Living Specialists Testimonials

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Mobility Scooters, Disability Aids
Average rating:  
 22 reviews
by Ian Urquhart on Mobility Scooters, Disability Aids
Vanessa - ILS Salesperson
Suburb: Blakeview
What Did You Buy: Colibri Scooter

Just wanted to say thank you again to Vanessa at ILS for the excellent customer service she bestowed on us. Vanessa made it easy from the start. Plus, the scooter turned up earlier than expected (from SYD to ADL) and it seems to function just fine. Cheers, Ian.

by Maureen Steininger on Mobility Scooters, Disability Aids
Amazingly fast service
Suburb: Sydney
What Did You Buy: Nitro Rollator

My beautiful Nitro Rollator arrived today. Amazingly fast service. Very pleased with it. I haven't actually used it yet but looking forward to it. Again thank you very much.

by Elias on Mobility Scooters, Disability Aids
Excellent equipment
Suburb: Cranbourne
What Did You Buy: Wheelchair

Excellent heavy duty equipment, very easy to assemble.
Thank you ILS for the fast service and the good communication

by Mary roughley on Mobility Scooters, Disability Aids
Very happy
Suburb: Elderslie
What Did You Buy: Scooter

Very happy with our purchase and great delivery time

by john hennessy on Mobility Scooters, Disability Aids
Happy with purchase
Suburb: Pennington
What Did You Buy: Overbed pole

Very happy with the product and price, disappointed that it was advertised with a guarantee delivery date but did not arrive as stated. But I would use ILS again no problem..

by phil burgess on Mobility Scooters, Disability Aids
raised toilet seat
Suburb: Mill Park
What Did You Buy: Raised toilet seat

very good product and service will buy again

by BRUCE R PATERSON on Mobility Scooters, Disability Aids
FAST, EFFICIENT, FRIENDLY SERVICE
Suburb: NAMBOUR
What Did You Buy: INOGEN ONE G4 PORTABLE OXY CONCENTRATOR

AN EXPLANATION AS TO TECHNICAL ISSUES THAT I HAD ALL EXPLAINED IN AN EFFICIENT MANNER . AFTER ORDERING THEN PROMPTENTLY RECIEVING THE CONCENTRATOR A FOLLOW UP CALL FROM ILS TO ENSURE THAT ALL WAS WORKING WELL AND WAS TO MY SATISFACTION. I HAVE SINCE RECOMMENDED ILS TO OTHERS WHO ARE IN NEED OF SUCH A DEVICE AS A PORTABLE OXYGEN CONCENTRATOR, A COMPANY ONE CAN TRUSTTO DO THE RIGHT THING FOR THE CLIENT.

by Bryony P Reynolds on Mobility Scooters, Disability Aids
swift and as described
Suburb: STONEVILLE
What Did You Buy: Tens machine

Product arrived swiftly and was perfect. Packaged well and good quality

by Brian D. Lee on Mobility Scooters, Disability Aids
Great Service. Well done.
Suburb: Cairns
What Did You Buy: Ta-Da chair

The lass on the phone helped me no end with the order and it was dispatched same day. AustPost mucked it up badly after that but certainly I'll be dealing with ILS again.

by Jim on Mobility Scooters, Disability Aids
Loved the Travel - Walker
Suburb: Sydney
What Did You Buy: Travel Lite Portable Outdoor Seat Walker

Loved the Travel - Walker we have just returned from a tour of China and the walker was so great to use and fold up into a small bundle to take on trains, busses and planes. Some planes allowed it in the cabin were it could fit in the over head luggage compartment. For the international flights the walker was bagged up and went check-in.
Great product.

by Robyn on Mobility Scooters, Disability Aids
Excellent Customer Service
Suburb: Sutherland
What Did You Buy: Mayfair Recliner Lift Chair

Great customer service from Julia. She explained the workings of the lift chair & the options available fantastically. She then ordered the chair & organised delivery. The whole transaction from purchase to delivery -
24 hours. I'm very impressed with the service I received & will certainly return for any further equipment my elderly relative may need. Well done Julia!

by Robyn Lindsay on Mobility Scooters, Disability Aids
Great customer service from Nikita
Suburb: Ryde
What Did You Buy: Seat Walker

I just wanted to thank Nikita so very much for the great customer service she gave me. My husband has Parkinsons & 2 years ago we bought the Drive carbonite walker. Unfortunately the brakes were a problem & were repaired several times. After the last repair & having the brakes work for only a few weeks I was very dissatisfied . I took the walker back & Nikita served me. Well the outcome is I have just been over to Lane Cove to pick a replacement walker. You can imagine how grateful I am as my husband relies on this walker every day. Nikita is such a sweet caring customer focused young lady & a wonderful smiling asset to your business , especially as she is front line.

by Terrie Earle on Mobility Scooters, Disability Aids
Suburb: Ivanhoe
What Did You Buy: C5 Electric Recliner Lift Chair

Fantastic and competent customer service by Anil. Very much appreciated his friendly and helpful manner and the fact that he followed up to ensure that delivery had occurred and the product was satisfactory. Great work Anil!

by Deb Smith on Mobility Scooters, Disability Aids
Fast and efficient service
Suburb: Lismore
What Did You Buy: Shower Stool, Knee Walker 

Mark at the Grafton store was extremely helpful in providing equipment and ensuring delivery to the client at short notice. Mark was able to provide information about product options to help select the most appropriate equipment. I would definitely recommend this service .

by Janet Saleh on Mobility Scooters, Disability Aids
EXCELLENT SERVICE & PRODUCT
Suburb: Wollstonecraft
What Did You Buy: Four Wheeled Walker 

Love this walker. An excellent product. Easy to assemble too. But I must give praise to Lakshay (Lucky) who handled my query re delivery. Very efficient and polite and answered all my questions. In fact as I was talking to him the product arrived! I ordered this product on Wednesday and it arrived on Friday. Excellent experience all round.

by Jodie on Mobility Scooters, Disability Aids
Great service
Suburb: Dalmeny
What Did You Buy: Portable oxygen concentrator

I organised a portable oxygen concentrator for my mum. I was extremely impressed with the help and follow up service I received. Delivery was fast & efficient and my customer service representative Anil phoned once he had notification the unit had been delivered to ensure we were happy with the product. I would recommend Independent Living Services.

by Annie on Mobility Scooters, Disability Aids
Speak to Anil!
Suburb: Narooma
What Did You Buy: Portable Oxygen machine

Our sales guy, Anil was fabulous. He organised the order and delivery of the concentrator efficiently and quickly through the home care agency without me having to worry about anything. He went above and beyond to make sure I was well looked after and my product arrived on time and everything was in order. Very happy and wouldn’t hesitate to use ILS in future

by sonya choudhary on Mobility Scooters, Disability Aids
Amazing and fast service
Suburb: ROOTY HILL
What Did You Buy: Stella chair

Amazing service provided by anil.

by Margot on Mobility Scooters, Disability Aids
Outstanding price and service!
Suburb: Taigum
What Did You Buy: Pride T3 Recliner Dual Motor Premium Leather Lift Chair

Thank you for your outstanding service in delivering my wonderful recliner one week early. It was a great price and installation was quick and efficient.

It’s so comfortable, it feels like it was tailor-made to fit me and has drastically improved my quality of life.

by Greg Stephen on Mobility Scooters, Disability Aids
Vanessa@RNSH
Suburb: Armidale
What Did You Buy: Rollator

We found Vanessa to be very knowledgeable and helpful in providing information for the products we bought. She was courteous, respectful and professional with her advice. We are so happy with the type of rollator she recommended for us. It's exactly what we wanted.

It is so rare these days to find someone like Vanessa who is approachable and gives customer service with a smile. We give Vanessa 10 stars!

by Denis Farney on Mobility Scooters, Disability Aids
Easy Rider

I purchased the Easy Rider mobility Scooter  from I.L.S 10 Sturt St Ballarat.
The staff Jess and Shay were first class,and so helpful they couldn’t do enough for me.

They made sure that I would be very happy with my purchase.
my Easy Rider Scooter and look forward to many years of use. I Highly recommend this store and the friendly staff and thank them for an easy purchase.?

Denis Farney

by SHARON MASON on Mobility Scooters, Disability Aids
GREAT SERVICE
Suburb: JERRABOMBERRA
What Did You Buy: INOGEN G3 OXYGEN CONCENTRATOR

GREAT SERVICE


Thanks to Anil our purchase was made easy as he helped us with any questions we had searching for the correct Oxygen concentrater for my Mum.It is a lot of money to outlay however we feel more than confident with ILS who gave us a comparable price and knowledge of products. We desperately needed the machine which was sent out the next day. Excellent timing.:)

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