Independent Living Specialists Testimonials

Independent Living Specialists Testimonials

This is where we showcase all our testimonials. Thanks for using our services.

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Vanessa at RNSH provides terrific

Jun 25, 2019 by Veronica Lambert
Suburb: Pymble • 
What Did You Buy: Wheelchair 

Vanessa at RNSH provides terrific, professional and really friendly service. I’ve bought numerous things there including a wheel chair. Highly highly recommended

Royal North Shore Hospital - Vanessa

Jun 05, 2019 by Lorriane Krivograd
Suburb: South West Rock • 
What Did You Buy: Royale Highback Chair 

Morning Vanessa,
Tried several times to call you, we received the chair for John last Friday he was so pleased as his back
was giving him grief. I wanted to take
the time to thank you for your wonderful manner and the help you gave me on both occasions I have dealt with YOU . Any more needs we
have in the future I’ll definitely contact you. Thanks again for your great customer service.
Lorraine and John

Outstanding price and service!

Jun 03, 2019 by Margot
Suburb: Taigum • 
What Did You Buy: Pride T3 Recliner Dual Motor Premium Leather Lift Chair 

Thank you for your outstanding service in delivering my wonderful recliner one week early. It was a great price and installation was quick and efficient.

It’s so comfortable, it feels like it was tailor-made to fit me and has drastically improved my quality of life.

Amazing and fast service

May 22, 2019 by sonya choudhary
Suburb: ROOTY HILL • 
What Did You Buy: Stella chair 

Amazing service provided by anil.

Speak to Anil!

Mar 01, 2019 by Annie
Suburb: Narooma • 
What Did You Buy: Portable Oxygen machine 

Our sales guy, Anil was fabulous. He organised the order and delivery of the concentrator efficiently and quickly through the home care agency without me having to worry about anything. He went above and beyond to make sure I was well looked after and my product arrived on time and everything was in order. Very happy and wouldn’t hesitate to use ILS in future

Great service

Mar 01, 2019 by Jodie
Suburb: Dalmeny • 
What Did You Buy: Portable oxygen concentrator 

I organised a portable oxygen concentrator for my mum. I was extremely impressed with the help and follow up service I received. Delivery was fast & efficient and my customer service representative Anil phoned once he had notification the unit had been delivered to ensure we were happy with the product. I would recommend Independent Living Services.


Dec 21, 2018 by Janet Saleh
Suburb: Wollstonecraft 2065 NSW • 
What Did You Buy: Four Wheeled Walker 

Love this walker. An excellent product. Easy to assemble too. But I must give praise to Lakshay (Lucky) who handled my query re delivery. Very efficient and polite and answered all my questions. In fact as I was talking to him the product arrived! I ordered this product on Wednesday and it arrived on Friday. Excellent experience all round.

Fast and efficient service

Dec 13, 2018 by Deb Smith - Recovre
Suburb: Lismore • 
What Did You Buy: OTA , Shower Stool, Knee Walker 

Mark at the Grafton store was extremely helpful in providing equipment and ensuring delivery to the client at short notice. Mark was able to provide information about product options to help select the most appropriate equipment. I would definitely recommend this service .


Dec 13, 2018 by Terrie Earle
Suburb: Ivanhoe • 
What Did You Buy: C5 Electric Recliner Lift Chair 

Fantastic and competent customer service by Anil. Very much appreciated his friendly and helpful manner and the fact that he followed up to ensure that delivery had occurred and the product was satisfactory. Great work Anil!

Great customer service from Nikita

Dec 12, 2018 by Robyn Lindsay
Suburb: Ryde • 
What Did You Buy: Seat Walker 

I just wanted to thank Nikita so very much for the great customer service she gave me. My husband has Parkinsons & 2 years ago we bought the Drive carbonite walker. Unfortunately the brakes were a problem & were repaired several times. After the last repair & having the brakes work for only a few weeks I was very dissatisfied . I took the walker back & Nikita served me. Well the outcome is I have just been over to Lane Cove to pick a replacement walker. You can imagine how grateful I am as my husband relies on this walker every day. Nikita is such a sweet caring customer focused young lady & a wonderful smiling asset to your business , especially as she is front line

Excellent Customer Service

Dec 11, 2018 by Robyn
Suburb: Sutherland • 
What Did You Buy: Mayfair Recliner Lift Chair 

Great customer service from Julia. She explained the workings of the lift chair & the options available fantastically. She then ordered the chair & organised delivery. The whole transaction from purchase to delivery -
24 hours. I'm very impressed with the service I received & will certainly return for any further equipment my elderly relative may need. Well done Julia!

Loved the Travel - Walker

Nov 26, 2018 by Jim
Suburb: Sydney • 
What Did You Buy: Travel Lite Portable Outdoor Seat Walker 

Loved the Travel - Walker we have just returned from a tour of China and the walker was so great to use and fold up into a small bundle to take on trains, busses and planes. Some planes allowed it in the cabin were it could fit in the over head luggage compartment. For the international flights the walker was bagged up and went check-in.
Great product.

Great Service. Well done.

Nov 05, 2018 by Brian D. Lee
Suburb: Cairns • 
What Did You Buy: Ta-Da chair 

The lass on the phone helped me no end with the order and it was dispatched same day. AustPost mucked it up badly after that but certainly I'll be dealing with ILS again.

swift and as described

Nov 01, 2018 by Bryony P Reynolds
What Did You Buy: Tens machine 

Product arrived swiftly and was perfect. Packaged well and good quality


Nov 01, 2018 by BRUCE R PATERSON
Suburb: NAMBOUR • 


raised toilet seat

Oct 21, 2018 by phil burgess
Suburb: Mill Park • 
What Did You Buy: Raised toilet seat 

very good product and servic e will buy again

Happy with purchase

Oct 09, 2018 by john hennessy
Suburb: Pennington • 
What Did You Buy: Overbed pole 

Very happy with the product and price, disappointed that it was advertised with a guarantee delivery date but did not arrive as stated. But I would use ILS again no problem..

Very happy

Oct 08, 2018 by Mary roughley
Suburb: Elderslie • 
What Did You Buy: Scooter 

Very happy with our purchase and great delivery time

Excellent equipment

Oct 03, 2018 by Elias
Suburb: Cranbourne • 
What Did You Buy: Wheelchair 

Excellent heavy duty equipment, very easy to assemble.
Thank you ILS for the fast service and the good communication

Excellent Service

Oct 02, 2018 by Robert Roberts
Suburb: GOULBURN • 
What Did You Buy: Raised Toilet Seat 

I ordered the product on a Sunday afternoon and the product was at my doorstep on Wednesday morning. Product was exactly as described on website.

Excellent Kogarah

Oct 02, 2018 by Garry
Suburb: Kogarah • 
What Did You Buy: Seat Walker 

I want to report my satisfaction I encountered at your Kogarah store. The staff were very helpful. I was impressed with their product knowledge. I found it a pleasureable experience and was impressed by their service.


Oct 01, 2018 by Pauline
Suburb: Glenroy • 
What Did You Buy: Mobility Walker 

Getting this walker that is easily folded to take in the car convenient and compact. Love it. Good secure break system also.

Excellent purchase experience

Sep 22, 2018 by Susan
Suburb: Lara • 
What Did You Buy: Envoy 4 plus mobility scooter 

Hi. I ordered the Envoy 4 plus mobility scooter over the phone for an amazing price. All my questions were answered clearly. My scooter arrived safely the very next day.

Savannah Over Toilet Seat

Sep 22, 2018 by john carroll
Suburb: Camden Park • 
What Did You Buy: Savannah Over Toilet Seat 

Purchased over telephone. Lovely lady rang me in response to my email. Phone call received the next day. Lady demonstrated excellent customer service skills and I purchased off her straight away. Delivery was fast within 48 hours. I would certainly purchase from ILS again.


Sep 17, 2018 by julie manwaring
Suburb: Greystanes • 
What Did You Buy: Self help pole 

A customer of ILS for many years buying rollators, shower chairs, wheelchairs & more but this self help pole was my life saver. My husband is quite large & has had several falls getting out of bed especially thru the night when we have had to call the ambulance/fireman for assistance. This product was his saving grace, just brilliant. He can now live at home easier.


Sep 17, 2018 by julie manwaring
Suburb: Greystanes • 
What Did You Buy: Self help pole 

A customer of ILS for many years buying rollators, shower chairs, wheelchairs & more but this self help pole was my life saver. My husband is quite large & has had several falls getting out of bed especially thru the night when we have had to call the ambulance/fireman for assistance. This product was his saving grace, just brilliant. He can now live at home easier.


Sep 17, 2018 by julie manwaring
Suburb: Greystanes • 
What Did You Buy: Self help pole 

A customer of ILS for many years buying rollators, shower chairs, wheelchairs & more but this self help pole was my life saver. My husband is quite large & has had several falls getting out of bed especially thru the night when we have had to call the ambulance/fireman for assistance. This product was his saving grace, just brilliant. He can now live at home easier.

Hero Lightweight Rollator

Sep 13, 2018 by Lynda
Suburb: Adelaide • 
What Did You Buy: Hero Lightweight Rollator 

Excellent deliver 3 days from Sydney to Adelaide. The walker is excellent quality but not exactly lightweight. Folding down and assembling into the upright position is extremely fiddly. No instruction leaflet to explain. Definitely need to have one in the box. The video on the website for this walker is good but again doesn't show how to put it up.

Tens Machine

Sep 10, 2018 by Bikinis not Burkas
Suburb: Oxley Park NSW • 
What Did You Buy: Ebay 

Only 1 star, selected click and collect due to my hours of work, emailed me to say can't do that, so I supplied my home address, then they sent it to a Newsagent 1 kilometer away, after a phone call eventually it arrived!

Ian Malcolm

Sep 06, 2018 by Ian Malcolm
Suburb: Portland Victoria • 
What Did You Buy: Royale Electric Light Weight Chair 

Chair is perfect for what we need,But was not impressed by the supplied Crutch holder which we have purchased as an extra,But have returned it as it is no use for our needs

Excellent service

Sep 02, 2018 by Kylie Dwyer
Suburb: Forestville • 
What Did You Buy: Tens Machine 

Placed order Thursday - arrived Monday - excellent - product is good as well

Good products, competitive prices

Sep 02, 2018 by Maureen
Suburb: PORT FAIRY • 
What Did You Buy: Easy light frame walker 

I bought a first light frame walker for my mum. We looked around and this was a nice narrow frame and good price. Very happy with the product, however knowing when the delivery was going to occur was confusing. Tracking my order did not help, and contacting the organisation by phone, chat or email didn't provide too much success. Nevertheless the product did arrive within 7 days, so that's good service.

Easy as 1 2 3

Aug 21, 2018 by Lyn Kemp
Suburb: Bayswater North • 
What Did You Buy: 4 Wheeled Walker 

I went to where there used to be a Local Store for wheel chairs, crutches etc. BUT is was no longer there. So I had no idea where to go then, so went home and asked Dr. Google. Found several sites on the internet, chose ILS. They had the same as my old walker, and they had a Purple one. So pleased that I did, as the entire process was painless. Ordered on Friday PM and it arrived on Wednesday AM. In perfect condition. From Sydney to Melbourne. Easy as 1 2 3. Thank you very much for such efficient service.


Aug 20, 2018 by Mike Webber
Suburb: NARELLAN • 
What Did You Buy: Scooter cover 

very happy with your service and with the product purchased.

Extremely efficient service

Aug 15, 2018 by Richard Lindsay
Suburb: Crows Nest • 
What Did You Buy: Wheelchair 

I approached ILSAU with no referral to hire a wheel chair for my pending operation and received the best and most efficient service from Victoria at the Royal North Shore Sydney shop. She was helped by Georgie and I highly recommend the excellent service.

Very Pleased

Aug 10, 2018 by Pauline West
Suburb: Somerville • 
What Did You Buy: Walker 

This is a very good product with many very good features
. The delivery time was amazing too.

Great Service from ILS

Aug 09, 2018 by Wilma Fisher
Suburb: Sydney • 
What Did You Buy: Aqua chair 

I would like to commend two staff members who looked after me yesterday.
Angus from Maintenance had our aqua chair fixed whilst we were waiting as we could not part with it due to its constant use at home. He was helpful, and courteous. Whilst we were waiting for the job to be done we were looked after by Naomi who showed us wheelchairs we were interested in. Explained about your hire services and discussed other things such as motor scooters and size of doorways etc. She knew her products very well and homed in on the right wheel chair for us. She was attentive, knowledgeable and friendly. These two are a credit to your company and my daughter and I came away feeling very satisfied with your services.


Aug 06, 2018 by Allan Connolly
Suburb: Kialla • 
What Did You Buy: Tens 

Great product great services. Thank you for great product. Mailed in great condition


Jul 31, 2018 by Doug Plant
Suburb: Tannum Sands • 
What Did You Buy: Mobility Scooter 

Great Product Great Price Exceptional Service

A bit of luxury for Grandma ?

Jul 30, 2018 by Trish Hall
Suburb: Forrestfield WA • 
What Did You Buy: Electric Recliner Chair 

Exceptional service from Sarah from my initial enquiry, further questions to over the phone ordering. My mother in-law was over the moon with her surprise delivery. Very pleased with the chair and its functionality.
A well received birthday gift from her children and grandchildren ?
Quick turnaround - Order placed Friday morning, delivery following Tuesday morning! (NSW to WA)

Will definitely recommend ILS to friends and family when the opportunity presents itself.

A win-win outcone

Jul 30, 2018 by Luigi Tomasi
Suburb: Burnside • 
What Did You Buy: Mobility Scooter 

I undertook to procure a mobility scooter for a friend and I am glad I dealt with ILS. The whole process was easy, smooth and efficient not to mention the attractive price. I recommend ILS to anyone needing the products they offer.


Jul 30, 2018 by Robert Bell
Suburb: Carlton • 
What Did You Buy: Rollator 

fast delivery - product as described

Four wheeled Walker

Jul 29, 2018 by Rebecca Young
Suburb: Batehaven • 
What Did You Buy: Four wheeled Walker 

Great price, fast delivery, updates & communications on my order were 100%. Thank you

Excellent service

Jul 29, 2018 by Ruth
Suburb: Forster • 
What Did You Buy: Folding Overtoilet Aid 

Very efficient, prompt delivery. Item as described. Excellent item for travelling, light and fold up as described. Will make life so much easier, thank you

Quick Response

Jul 26, 2018 by Raymond wynan
Suburb: Greenlands • 
What Did You Buy: Mobility scooter 

Great product, of quality, price, delivery,general efficiency ?would recommend to others......

Very efficient

Jul 26, 2018 by Marlene
Suburb: Plumpton 

Bought a bed stick for my elderly dad. Arrived in a couple of days. Very quick and efficient.
Thank you

Great product

Jul 25, 2018 by John
Suburb: Akolele • 
What Did You Buy: 2 lift chairs 

Excellent product. Great service.

Great and Friendly service

Jul 12, 2018 by Denise Raymond
Suburb: Port pirie SA • 
What Did You Buy: A Recliner Lift Chair 

I found exceptional and absolutely wonderful help and service

Great and friendly service

Jul 11, 2018 by Judith McCullagh
Suburb: Wollongong • 
What Did You Buy: Numerousthings 

They are exceptional with there help and service

Wonderful Staff

Jul 11, 2018 by Samantha
Suburb: Campbelltown • 
What Did You Buy: Lift Chair 

hi i would just like to say that the campbelltown staff are absolutely wonderful and the store looks so much better than when i went in many months ago.

Service Ballina

Jun 20, 2018 by S Pearson
Suburb: Ballina • 
What Did You Buy: Replacement fittings for oxygen machine 

Went to Ballina Store to purchase new nasel connections for oxy machine purchased from that store. No one new which cords were what. Got told that staff was relatively new and didn’t know what was what. After selecting what I thought might be the ones said I would bring back if incorrect and was told had to go through Sydney if I wanted a refund. Then had to wait ages for a receipt as couldn’t get into computer. Asked for a manual receipt and said no couldn’t do that. Finally got receipt. Sorry but service shocking. Not knowing products you sell is really unacceptable. Rating no star experience.


Jun 15, 2018 by Michelle
Suburb: Greenacre • 
What Did You Buy: Wheelchair 

I took my disabled father last week to kograh and dealt with the staff there they were A++++++++ absolutely amazing and helpful and patient !

Excellent Help

May 28, 2018 by Peter Miller
Suburb: Ferntree • 
What Did You Buy: Transfer bench 

Georgie thank you for your excellent help this morning with my enquiry regarding my order. Your prompt and courteous response is much appreciated and will encourage me to avail myself of the service provided by your firm in the future. The transfer bench was delivered this afternoon and is exactly what I required.

Leo Mobility scooter

May 06, 2018 by Leo Jacobs
Suburb: BONDI • 
What Did You Buy: Scout Portable Mobility Scooter 

the service I got at head office was excellent and would recommend ILS to anybody

Pleasure doing business with you.

Apr 11, 2018 by Walter Gawronski
Suburb: ARMADALE • 
What Did You Buy: Puma Shoprider 14HD Powered Chair 

Other than the delay because of Easter, everything from ordering, contacts and delivery was very smooth. I would highly recommend ILS.

Go Chair PRIDE

Apr 08, 2018 by Marian Ham
Suburb: New Farm • 
What Did You Buy: Go Chair 

ILS SAM HOLT was fantastic, great feedback wonderful delivery. I can certainly recommend this company. It is made such a difference to my life style. Thank you again Sam for your great consideration.

Great service

Mar 12, 2018 by Glenn
Suburb: Waratah NSW • 
What Did You Buy: Pride C6 Recliner Lift Chair 

I rang to enquire about the recliner on Friday at 1pm. The price was the best by far. It was in stock, in my colour so I ordered and paid then. The girl I was talking to said she would try and get it despatched that arvo. Well on Monday at about 2pm my chair arrived. The girls name at ILS is Berri and she could not have been more helpful. I am so impressed with the whole transaction. Other companies could learn a lot from this organisation. Thanks.

Excellent Customer Service

Feb 20, 2018 by Donna Low
Suburb: Bondi Junction • 
What Did You Buy: We hired multiable equipment 

We hired 7 pieces of equipment. Chris was fantastic with great product knowledge and a bucket load of patience. Chris was always helpful, prompt and professional, he understood our changing needs.
5 Stars to Chris!!!

happy as a cat in a fish shop

Feb 05, 2018 by pup law
Suburb: Kyneton vic 3444 • 
What Did You Buy: Scout sport quattro 

many thanks to LUCKY what a great help he handled the many questions in a very professional manner....I'm burning around my village and it's great to have independence was a bit of a mess it took 7 days to come from Sydney no fault of ISL as it missed the truck ect (trucking companys standard excuses) the late cliff young ran melb to syd in 5 days....PUP

Kogarah Store Excellent Service

Dec 26, 2017 by Georgia
Suburb: Kogarah • 
What Did You Buy: Mobility Aids 

My partner and I were at your Kogarah store on Saturday 23rd December. We were impressed and would like to COMPLIMENT the lovely lady who served us (Rima). From the moment we walked in she was helpful, knowledgeable, passionate, experienced...overall EXCELLENT customer service.

Excellent experience.

Dec 26, 2017 by Bob Potts
Suburb: Bathurst • 
What Did You Buy: Lift Chair 

Just recently purchased a lift chair from the Bathurst store it was an excellent experience. The product knowledge and service was 1st class with a great sense of humour. The lads that delivered and installed the chair were very pleasant and informative, it is good to see that in an era where customer service is dying the Bathurst store are exceptional

know their stuff

Oct 05, 2017 by Pete Mack
Suburb: Mornington • 
What Did You Buy: Predaror 4x4 scooter 

V efficient/helpful..Ryan Irlam is the man to talk to,knows his stuff

Excellent and professional customer service

Sep 27, 2017 by Tara
What Did You Buy: S700 Mobility Scooter 

I just wanted to commend you for your excellent and professional customer service. The mobility scooter is working perfectly and I am very happy with my new scoot. I was surprised and impressed when your company upgraded the model for free when the one I ordered was out of stock. Please extend my thanks to those involved in that decision, let them know I am extremely grateful. I have attached a photo of me on my new scooter

exceptional and Jordan has been extremely helpful

Sep 21, 2017 by John Watson
Suburb: Ballina • 
What Did You Buy: Orthopedic appliances 

I have been using a number of specialized orthopedic appliances from your Ballina branch for around two months, the service has been exceptional and Jordan has been extremely helpful on more than one occasion, while treating my wife and I with great respect.

Lifted Up

Sep 13, 2017 by Deborah Scott
Suburb: Belmont • 
What Did You Buy: Pride C5 Electric Recliner Lift chair x 2 

We have bad backs and sick of buying cheap recliners that fail after the warranty ends. Saw the Pride C5 Lift chair with heavy duty frame and long warranty and spoke to online team who was super helpful and knowledgeable, so decided to give it a go. Purchased one to try it. Super fast and friendly delivery. Easy assembly. I could see straight away that this was a high quality chair. It is comfortable without being too soft. It has helped with my back as it gives great support. Easy to use with luminated up and down buttons and side pockets for the controller and reading matter. I was so happy with it that I purchased another one. I ordered it one day and it was here the next day. The bonus was I also got the sheep skin and chair rug absolutely free. I love my lift chairs and I would like to thank Independent Living Specialist very much for making this purchase an enjoyable and smooth one. I would not hesitate in recommending your company and this chair.

Outstanding service

Sep 07, 2017 by Ann Gregory
Suburb: Buxton • 
What Did You Buy: Pride lift chair 

This chair is for my husband. We were extremely pleased with the ease of ordering online. The delivery was perfect, and very fast, the Courier was polite and very helpful. My husband finds the chair really comfortable, and is exactly what we have been looking for. Thank you very much. I would not hesitate in recommending your company.

Inogen G4

Aug 22, 2017 by BruceR
Suburb: NAMBOUR • 
What Did You Buy: Inogen One G4 

Srujana , I have this morning received the well packaged Inogen One G4 Portable Oxygen Concentrator. I would like to thank you and all at ILSAU for the prompt, courteous and efficient manner in which the entire process of purchasing this equipment was handled. Over the next couple of days I shall be familiarising with the equipment and on Monday of next week give its' first full days bus outing . Independence of movement has never seemed so wonderful. Again, I thank yourself and all those at Independent Living Solutions for the opportunity to rejoin the wider community.

Lift Chair

Jul 27, 2017 by Judith Haugh
Suburb: Hoppers Crossing • 
What Did You Buy: Independent Living Specialists 

Absolutely wonderful service. Ordered the lift chair and it was delivered 2 days later.

Very happy with product

Jul 04, 2017 by Rita Arcidiacono
Suburb: DRUMMOYNE • 
What Did You Buy: Single Motor Topform Ashley Mini 

Just wanted to let you know we are very happy with the chairs, particularly the recliner.
Mum’s very happy with it. Great colour and yes, very comfortable! Dad’s very happy for mum as now we can see her enjoy this comfortable recliner which will also be very therapeutic for her.

Good service

Jun 30, 2017 by Marilyn Shoesmith
Suburb: Warners Bay • 
What Did You Buy: Crutches 

Fantastic service, good item, fast delivery at a good price. It was so nice to have such an easy transaction.


Jun 27, 2017 by JOHN HEMPHILL
Suburb: East Gosford • 
What Did You Buy: 2 lift chairs, pressure mattress, incontinence covers, pressure/memory pillows 


Extraordinary efficient service, understanding, patience and execution from initial on line enquiry to completion!

Great Product - TENS Machine

Jun 14, 2017 by Cyndi
Suburb: Mt Sheridan • 
What Did You Buy: TENS Machine – Pro TENS Machine 

I'm really happy with my tens machine. So I've written you a good review. I am so glad I bought it. I was struggling to afford it wasn't sure it would help it really has. I will be able to try to do some work help pay bills. My back pain had kept in bed most of day. And now I'm taking less pain killers so less sleepy. . The local chemist prices were crazy I couldn't afford to buy. Then I saw your tens. It's pretty much same as I've used on patients as an Rn. I wasn't sure they worked but I am now. . Thankyou. I'm going to get my parents one to use when I get my tax as my mum has back pain. Just wanted to let you know how very happy I am. Thanks

Great Advice for Mobility Scooters

May 18, 2017 by Dearbhla
Suburb: Randwick • 
What Did You Buy: Mobility Scooter 

Hi. I would like to commend both Ross at your Randwick store and Bill on your phone line for their assistance with our recent purchase of a mobility scooter. No question was too much trouble for them and they were the epitome of good customer service. They both went above and beyond to ensure that all our questions were answered and we they never made us feel stupid for asking them. I am very grateful to them for making what could have been a confusing and daunting purchasing experience into smooth sailing. Thank you very much.

Happy customer

Mar 28, 2017 by Peter Saunders
Suburb: Wooli • 
What Did You Buy: 2 x Scout Style Plus Mobility Scooter 

We looked at a lot of options and decided on these mobility scooters for our needs, the information that we received was just what we were looking for and after placing an order delivery fast fast and trouble free, we are very happy with the service that we received and would have no hesitation in buying from ILS again, thanks again Peter

Great Brand Ambassador

Mar 10, 2017 by Paul Harvey
Suburb: Kings Park • 
What Did You Buy: Seat Walker - Rollator - Four Wheeled Walker 

I'd like to thank Sarah Beecroft as a great brand ambassador for ILS. Sarah helped me promptly sort out an order for the product in a very prompt and courteous way. Good old fashioned customer service, not so easy to find in an online environment these days. I will remember!

Excellent service and product

Feb 19, 2017 by Ken Barlow
Suburb: Davoren Park • 
What Did You Buy: Drive scout scooter 

I spent the weekend 4th and 5th Feb searching the net looking for a product such as the one I purchased and found this item the best value for money especially with free delivery. I purchased it on Monday 6th and it was at my house on the 8th. Tried it out the following day and wondered how I did without it.

Unbeatable Customer Service

Feb 01, 2017 by Jeff Leggett
Suburb: Belfield • 
What Did You Buy: Philips Innospire Elegance nebuliser 

I have bought several products and rented some equipment from ILS.
I have always been impressed by the support, friendly help and professionalism shown by everyone in the organisation.
Recently, I needed to purchase a nebuliser. In my research on the product, I did happen to find a cheaper price than what ILS advertised.
Being a loyal ILS customer, I wanted to give them the opportunity of my business.I approached Sarah from Online Sales who gained all the details and treated me with utmost respect. She then confirmed that ILS would not only match the better price but as part of their "Price Guarantee" chop a further 10 per cent. I accepted and placed my order. The very next day, I received my delivery -absolutely delighted.First Class service in every respect. Thanks ILS.

Excellent products and delivered promptly will recommend ILS

Jan 13, 2017 by joe gallagher
Suburb: Mount sheridan • 
What Did You Buy: Travel wheelchair and overbed pole 

Excellent products and delivered promptly will recommend ILS

My only negative comment is regarding the tracking procedure:-
\"For your reference, your order details are shown below.
Your order was shipped on Thursday 5th January 2017 via DFE. Tracking number 2355600007031\"
DFE - not explained who are they? and no hyperlink
13 digit tracking number - no hyperlink
However this might be a fault with my web browser

Great Service and Quick Delivery

Jan 12, 2017 by B McKain
Suburb: Ingle farm SA • 
What Did You Buy: Folding over toilet seat 

Thankyou for your quick delivery and the product looks a good compact unit.It would be even better if it had a cover for transportation.


Jan 12, 2017 by William Newcombe
Suburb: Yatala • 
What Did You Buy: Crutches 

Arrived a day ahead of schedule!!!

Very Happy

Jan 12, 2017 by Gordon Gosper
Suburb: Mirrabooka • 
What Did You Buy: 2 Electric Recliners 

Extremely happy with the chairs. As with everything purchased on the net you don’t quite know if it’s the right thing. With chairs there are a lot of questions, size, colour, most of all are they comfortable. These chairs ticked all the boxes. They were delivered to my door 6 days after ordering. Thank you, - would recommend ILS products to anyone that asked.

ILS Service

Dec 21, 2016 by Daniel
Suburb: Penrith 

I regularly engage with ILS for our equipment needs post ADL (activities of daily living) assessments. Assistance is always provided and correspondence/delivery has always been prompt. Appreciate your service :)

Thank You

Dec 06, 2016 by Judith Hoefsmit
Suburb: Tura Beach • 
What Did You Buy: GoGo Mobility Scooter 

Thank you for such quick service. I received my scooter less than 24 hours after placing the order and considering that we live five hundred klms south of Sydney that is good service.

Both my husband and I will enjoy using the scooter as it fits into our lifestyle very well.

Thankyou Sarah

Oct 17, 2016 by Kerrie
Suburb: Casula • 
What Did You Buy: Indiana recliner lift chair 

Many thanks to Sarah Beecroft for her help in getting a chair for my mother. Mums old recliner broke and was sleeping in a sitting position...we needed a chair urgently!Even though it wasnt in stock when we ordered online Sarah kept the lines of communication open and kept me informed at each step. We got the chair today and mum is happy she can again feel comfortable. Thankyou Sarah


Aug 31, 2016 by Mariella smith
Suburb: San remo Central coast • 
What Did You Buy: Service of my everflo 5l 

Thank you Elizabeth from the service department at lane cove, very helpful pleasant ,caring and prompt in helping me with the service of my oxygen. Thank you

Response: Thanks so much for taking the time to write such wonderful words. I have passed the review on to all the staff.

Very happy customer

Aug 06, 2016 by Carol Sheerman
Suburb: Wonthaggi • 
What Did You Buy: Pride S19. Folding Scooter 

I have just bought the Pride S19. Folding scooter. It was exactly what I wanted
To lift and put in the boot easily, light weight. The service was extremely good, delivery was very prompt. When I had any questions, all the staff were very pleasant , helpful and very easy to deal with. Thank you to you all. I would recommend Independent Living Specialist to everyone .

TENS Machine

Jun 17, 2016 by Neil
Suburb: Binningup • 
What Did You Buy: Metro pro Tens machine 

I can't fault this incredibly effective and compact tens machine. I must admit I didn't expect much due to the low price, but I am totally happy with the little fella. I have been using it for a few months without a hitch. It does chew through the batteries a bit as you would expect, but I have since purchased a cheap rechargeable set up and problems over

what great service

Jun 10, 2016 by Ron Bourne
Suburb: Our purchase • 
What Did You Buy: A pride gogo scooter 

we got our new scooter the very next day you cant complain about the service it was truley great I would recomend your service to anybody thank you all for all your help regards Ron Bourne

Warm, friendly service

May 07, 2016 by Mark Dickinson
Suburb: Newtown • 
What Did You Buy: Lift Chair 

I recently had to purchase a lift chair for my 92 year old father and was impressed, not only by the competitive prices, but also the friendly and attentive staff. I noticed particularly the careful attention which my elderly father received when we visited, which he also appreciated very much.


May 06, 2016 by PAULA
Suburb: MILL PARK • 
What Did You Buy: PRO10S + 4 SETS OF PADS 

I would like to thank the customer service ladies for their outstanding service. I would highly recommend this company. the service product and delivery were all at the highest standard.

Great Online Service

Apr 21, 2016 by Julie
Suburb: Baulkham Hills • 
What Did You Buy: Electric Lift Chair 

Hi, I just wanted to say thank you for the great service you provided when I ordered a lift chair online. The price was excellent, the chair is excellent, and the speed of delivery was excellent.

Fantastic Service

Apr 21, 2016 by Ricky
Suburb: Wollstonecraft • 
What Did You Buy: Wheelchair Hire 

My 3 year old daughter recently had her leg broken and needed a wheelchair. We went to the Lane Cove shop and the level of customer service was some of the best I've ever seen - the floor and warehouse staff were extremely friendly and helpful and made sure the wheelchair was perfect before we left. I will definitely recommend your most excellent services and products. Thank you.

Wonderful service

Apr 15, 2016 by David
Suburb: Hassall grove • 
What Did You Buy: Days Healthcare Serena Lift Chair 

Mandi many thanks for your help and wonderful service love the chair it is real nice to use with all the extras. I can now sit in comfort ,and is easy to get in and out of keep up the wonderful service.

Pride Deluxe 10

Mar 16, 2016 by Edward Mahon
Suburb: Zilzie • 
What Did You Buy: Mobility Scooter 

Prompt efficient service & supply of a quality product made easier to find with online site. Available chat line answered most queries followed up by a personal phone call. Will highly recommend to others

Extremely Happy with the Service and Product

Mar 14, 2016 by Anthony
Suburb: Kianga • 
What Did You Buy: Pride GoGo Elite Traveller Plus Mobility Scooter 

I don\'t know how to use computers very well but I want to say how over the moon I am about the mobility scooter I ordered from you I was extremely happy with the portability of it the quality of it and extremely happy with the cost of it also the generosity of the free gifts you sent with it I would like to totally recommend your and the company ILS finally a company out there not out to just take advantage of people who are in need of assistance.

Thank you for your excellent service

Feb 17, 2016 by Judith Hutchinson
Suburb: Hamlyn Heights • 
What Did You Buy: Manor Lift Chair 

We just want to say 'thank you' for your excellent service. We are so pleased to have bought the lift chair from you and we are very appreciative of your excellent communication and such speedy delivery.

It was a very simple process

Feb 12, 2016 by Rachel
Suburb: St Ives • 
What Did You Buy: Hired a bed 

Ordering the bed from ILS a very simple process, and one of the best I ever had.

I've already recommended ILS to a friend

Feb 08, 2016 by Tony
Suburb: Cronulla • 
What Did You Buy: Assist A Lift Chair 

Ordering the chair was easy - I went to the showroom to look at what there is, and then later went to one of the local stores to order.

If other customers receive the same service I did, they will be happy.

Dec 11, 2015 by James
Suburb: North Turramurra • 
What Did You Buy: A lift chair 

The chair is beautiful. I can't thank ILS enough. I was touched by the kindness shown by all staff. Everyone involved went above and beyond and it’s a reflection of the culture from the top down. If other customers receive the same service as I did, they will be happy.

I was very satisfied with the service.

Dec 11, 2015 by Aurelia
Suburb: Dean Park • 
What Did You Buy: Lift Chair 

I bought a lift chair, and was very satisfied with the service of the sale. Cathy was patient, polite and very helpful. The drive was pleasant and polite, and the equipment was explained perfectly.

ILS 1300008267 67 Mars Road Lane Cove NSW, 2066 AU 4.9 5.0 121 121 Vanessa at RNSH provides terrific, professional and really friendly service. I’ve bought numerous things there including a wheel chair. Highly highly recommended
Monique Vilnis
Monique Vilnis
08:54 28 Oct 17
Thank you to Ryan - Customer Care Officer who was very informative and easy to talk to over the phone. Assisted me with my queries in a timely. Definitely a 10 out 10 Congrats RyanMonique V
Colleen Kelly
Colleen Kelly
04:32 21 Jul 17
I couldn't believe the price of the electric chair lift! Delivered quickly. I made a mistake on my order (my fault) and they were quick to fix it for me, no problem. VERY good quality. Made my father's transition to nursing care EASY! Thank you!
22:55 10 Oct 17
We looked throughout Australia for a recliner lift chair as my mum has just entered Aged Care. We found ILS to have the most reasonable prices and quality product. We ordered the chair on Saturday and it arrived Monday you cannot get a better service then this.The product is of high quality and if your looking for a recliner lift chair or other you cannot go past ILS for service and quality.
00:18 04 Sep 17
Big burley ambal guy turned up with parent's chair. Installed this. Is good! Staff very patient. Very helpful staff and we got better chair than we first wanted for very little more moneys. Rate four stars a knife and fork. Very nice!
Kate Newnham
Kate Newnham
03:17 18 Oct 17
Highly recommended!!! A+++++++ Great products. Fantastic customer service. Extremely happy customer here. Thank you!
Robert Gilliland
Robert Gilliland
23:07 08 Oct 17
Goods delivered promptly to country town very next day, left as per instructions. Very happy with service and product.
Paul Symonds
Paul Symonds
00:13 21 Nov 17
Excellent stock, range, display and service. Large show room complements smaller stores, by displaying larger items such as beds, overhead railings/bars and massive scooters.Online purchases delivered free, now if invoice >$125Only reservation is remoteness, within industrial/ technology location.
Heather Maddigan
Heather Maddigan
05:40 27 Nov 17
I have ordered an electric recliner which was out of stock however I have been advised I will receive it on 10.12.17. I also ordered a toilet riser and that was delivered quickly. I found the staff helpful and pleasant to talk to, I would recommend this business without hesitation.
Susan Allen
Susan Allen
06:23 29 Nov 17
Lakshay the online customer service contact I deal with has been fantastic. The chair was purchased for my Mum who resides in a nursing home with my Dad. Unfortunately the purchase occurred during an extraordinarily difficult time for me and my parents. Lakshay always made himself willing and happily available to answer the many concerns. His commitment to providing the best possible aftersales support went above and beyond my expectations.
Ron Van Zundert
Ron Van Zundert
06:12 17 Dec 17
Very Happy with the item. Excellent Quality. Fast Shipping.
03:44 23 Dec 17
The service was excellent, the delivery was F_A_S_T! Great product, one VERY satisfied customer, thanks guys. You have no idea how much impact your business has had on my life, because of you I am now able to get around after years as a shut in, thanks a million, I highly recommend the team at ILS.
03:04 29 Jan 18
Fast delivery of the good brand new product as advertised. Well done !
les gallard
les gallard
08:03 26 Jan 18
Good price,great service and quick delivery very helpful on phone
Michelle Spurr
Michelle Spurr
03:53 02 Feb 18
Hi we just purchased a royale liftchair for my father and i couldnt fault the wonderful service with u, we ordered the chair on the Wednesday and by thursday afternoon it was delivered to my parents house , we live in victoria so that was exception service, it has made his life easier so i would like to say a big big thankyou to all ur team... we are now in the process of getting my mum a chair , in fact we r all thinking of getting one each haha ?
Jenny Cogley
Jenny Cogley
08:14 16 Feb 18
Ordered product over phone- excellent communication. Prompt delivery and product arrived as ordered.
Judith Powell
Judith Powell
06:05 05 Mar 18
When I phoned ILS at Lane Cove, the person who answered handled my inquiry and subsequent order with knowledge, courtesy and professionalism. Delivery information was constantly emailed and I received my order in three days.
Marella Bourne
Marella Bourne
05:20 07 Mar 18
great friendly staff. it is my dads favourite shop
Raymond Jones
Raymond Jones
02:56 10 Mar 18
Always excellent service and prompt delivery. Wide range of in stock items so no waiting as well. Recommended.
June Millson
June Millson
04:28 11 Mar 18
I am extremely pleased with my Seat Walker. It is so sturdy and comfortable. The service was great from Independent Living Specialists, fast and efficient delivery. Product was well packaged and needed very little assembling to use. Certainly five star product and service.
Allana Cole
Allana Cole
03:30 24 Mar 18
We were very impressed with how quick our order was delivered.The web site made choosing items so simple. I’m sure we will require more items in the future
Heinz Witteveen
Heinz Witteveen
03:43 24 Mar 18
Great people to deal with. Extremely fast, friendly service and top quality products. All online shopping experiences should be like this. Thank you so much! :)
Linda Richardson
Linda Richardson
02:48 28 Mar 18
We had to purchase an electric chair for my Dad who cannot walk and needs comfort to sit in all day. The first one we chose was too hard and ILS were fantastic in helping us pick the right chair, they arranged pickup of the first chair, we went to a store and looked at other chairs received a credit for our first purchase and had the 2nd chair out to us in two days. Great friendly and helpful staff, highly recommend. Thank you for all your help and patience. Regards Linda
Beatrice Lay
Beatrice Lay
03:15 28 Mar 18
I received top service from Independent Living Specialists and an excellent product. I would not hesitate to recommend them.
David Jensen
David Jensen
04:15 01 Apr 18
Item as described, super fast delivery, wife extremely happy with wheelie walker. Would purchase from ILS again if need arises.
Neil Fowler
Neil Fowler
07:18 04 Apr 18
Ordered item on 21st March & it was to be delivered by the 26th March. When it was not deliver by the 29th March I contacted Ebay & the seller informed me they would look into it, no more information was supplied as to when the item would be delivered, it was eventually delivered on 4th April, NOT GOOD ENOUGH, NOT HAPPY WITH THIS COMPANY.
Fletcher Moore
Fletcher Moore
05:57 16 Apr 18
The staff {Lucky} was extremely helpful and the delivery was in the middle of the the time expected. Product is as expected so overall experience was a more than pleasant one, oh they matched their ebay price which was substantially cheaper. Cannot fault
Joan Snell
Joan Snell
11:56 05 May 18
We have high praise for the Staff at this branch. The receptionist was so kind and helpful and her boss so accomodating. We messed them around quite a bit, but they were so helpful.
Jennifer Mcgrath
Jennifer Mcgrath
08:41 12 May 18
Amazing service from this company. Couldn't fault their knowledge on their products. Super quick shipping on items too.Will definitely recommend to others. Thank you
Terry Crowdey
Terry Crowdey
09:54 18 Jun 18
After being treated well and having a pleasant buying experience it has come as an absolute shock to me to be treated so absolutely badly when after 3 weeks a warranty issue surfaced. When you spend $600 on a mobility walker that is described as strong, outdoor quality. One does not expect that when used by a 55kg 83y/o woman for 3 weeks indoors then on its first bus excursion travels with 5 other walkers on a bus excursion where apparently a bump manages to snap its alloy bag holder. Worse, is a ilsau service person contacting the aged owner to be told by her that the walker was just placed in with the bus with the others but ended its 6km trip broken. To then have that service person describe it as CHUCKED into the bus, which it was not and was never described as, therefore a blatant lie and the comment that there would be no warranty. Consumer law is very clear on a product living up to its build quality to perform its intended job. This walker failed miserably but worse so far is the service departments both attitude and customer service approach. At this point I absolutely cannot recommend buying from ilsau, there seems to be no backup and a inbuilt desire for their service department to lie and buck pass.
03:50 23 Aug 18
Brought online and it came 2 days later. Great service+++
Fred 71
Fred 71
10:10 18 Dec 18
A big thankyou to Anil and all the team for their prompt and friendly service in arranging my purchase of the Breezy basix2 wheelchair at short notice. I was able to pick up the wheelchair within 2 hours of purchase and Anil was most helpful with facilitating a phone order and even rang back to check everthing was OK. An excellent, fast and satisfying experience.
Bhumika Patel
Bhumika Patel
21:35 26 Dec 18
Online customer service was good. Information provided by Anil was clear and precise. However there is clear disconnect between their phone order/online service team and the team on the ground. Visiting the lane cove store for an exchange of a manual w/c was a terrible experience!! Because I ordered the wheelchair over the phone the ground staff would not even listen to me.. forget about being nice. Naomi still listen to me when I pursed further to explain why I was there, she couldn't help but she listened a bit but another lady with glasses was so rude and said 'we have other customers here, we don't deal with this' in a very rude tone... and that's it! She completely omitted my presence like I didn't exist in the store. I was shocked by the behavior. It is hard to imagine such rude and inconsiderate service from people who are serving the community of people with disability.I had to go back another day to the same lane cove store when the phone order/online team was working. When I went there for exchange, they did not offer a trolley to take the huge box of the wheelchair to the warehouse and upon exchanging another huge box from the store to my car, even when I asked for it! I was just given a blunt 'No' to the trolley and was told, 'sorry we don't have trolleys' ! Seriously? Luckily I was able to carry that huge box and Anil helped me carry it along but what if it was someone who couldn't carry such a heavy box. Unbelievable service from people who you would expect to have a lot of empathy. You get better service at even dollar store than this. I am giving two stars only because my father in-law absolutely loves the wheelchair and for the service from Anil & Naomi.
Kristen Breheny
Kristen Breheny
02:25 02 Jan 19
Sophie Ton, the Showroom Manager, was extremely helpful, knowledgeable and kind.
Jessica Clarke
Jessica Clarke
02:57 22 Mar 19
Huge shout out to Vanessa at Independent Living Specialist. From the minute I arrived on crutches, she offered me a chair, a glass of water, a coffee all with a huge welcoming smile. Little did she know I hadn't been able to access a morning coffee on my own that morning so that little touch made all the difference! When you are injured and struggling to get through the basics it is hard to remain positive, but Vanessa just oozed positive energy and focused on solutions. She took extra special care and attention to make sure I found the exact solutions I needed. Its so unusual to find such a welcoming, caring and kind specialist who really can listen to your needs when you are at your most vulnerable state in life. I've left today with much more independence and a big smile on my face. Thank you Vanessa- don't ever stop doing what you do- you are making a HUGE difference in the world :)
Ross Jordan
Ross Jordan
02:15 18 Feb 19
I purchased a very good mobility scooter 11 months ago. It was good for the first few months but then some troubles stared coming. To many to list and now I have been four weeks without my scooter because they refuse to come and look at it.So my advice is if you wish to bye a mobility scooter make ILS your last option.
Anna Peppou
Anna Peppou
05:15 23 Feb 19
Huge showroom with loads of products for all areas of living with a disability. From walkers, wheelchairs, scooters, beds and much more, they have a huge range of everything. They are also very knowledgeable and helpful. Naomi spent an hour and a half with us to ensure we tried everything at our own pace and asked many questions along the way, which were all answered professionally and correctly. She was very knowledgeable, funny and friendly. We will definitely return! Thank you!
Chris Fitzsimons
Chris Fitzsimons
02:31 13 Mar 19
Not at all happy with my after sales service ,after purchasing a princess chair for my 25 year old disabled son Samuel, we have had nothing but trouble with the faulty chair, now they are trying to charge me to replace a faulty lifting strut. Definately wont be purchasing from this company again.
Lionel Dulk
Lionel Dulk
09:50 01 Mar 19
Mother bought genie mobility scooter , proved to be unreliable stopped dead after only 2 months of light use . After sales service has been pathetic , 4 weeks they have had it , near impossible to contact as they don't answer phone. No idea when it will be repaired. Don't buy there product's.
Matthew Roughley
Matthew Roughley
08:05 25 Mar 19
My elderly parents purchased a recliner chair from these guys only last year for my father. The chair has since stopped working and is stuck in the open position. My father who is of very poor health and is on oxygen all the time struggles to get in and out of the chair. My sister and I have both applied to have the chair repaired under warranty using their online form. This has been going on for a few months now. We have been unable to contact them. All we get is a recorded message. They will not call us back or reply to our emails. If my father falls and hurts himself getting in or out of the chair they are going to be held accountable for any cost occurred due to the fact they have not bothered to fix this chair. Do not buy from these guys as they do not stand behind their warranty nor do they offer any form of after sales support what so ever. Look elsewhere.
Robin Ospovat
Robin Ospovat
09:35 22 May 19
The service that I received this week from Claudine, Simon and Liz was something that I have not experienced before in the industry. They went above and beyond for my 14 yr old daughter . I cannot express the difference that it made to her life. They certainly are a credit to the company. Thank you so much
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67 Mars Road Lane CoveNSW2066 AU 
 • 1300008267