Independent Living Specialists Testimonials
This is where we showcase all our testimonials. Thanks for using our services.
Kogarah Store Excellent Service
My partner and I were at your Kogarah store on Saturday 23rd December. We were impressed and would like to COMPLIMENT the lovely lady who served us (Rima). From the moment we walked in she was helpful, knowledgeable, passionate, experienced...overall EXCELLENT customer service.
Just recently purchased a lift chair from the Bathurst store it was an excellent experience. The product knowledge and service was 1st class with a great sense of humour. The lads that delivered and installed the chair were very pleasant and informative, it is good to see that in an era where customer service is dying the Bathurst store are exceptional
know their stuff
V efficient/helpful..Ryan Irlam is the man to talk to,knows his stuff
Excellent and professional customer service
I just wanted to commend you for your excellent and professional customer service. The mobility scooter is working perfectly and I am very happy with my new scoot. I was surprised and impressed when your company upgraded the model for free when the one I ordered was out of stock. Please extend my thanks to those involved in that decision, let them know I am extremely grateful. I have attached a photo of me on my new scooter
exceptional and Jordan has been extremely helpful
I have been using a number of specialized orthopedic appliances from your Ballina branch for around two months, the service has been exceptional and Jordan has been extremely helpful on more than one occasion, while treating my wife and I with great respect.
We have bad backs and sick of buying cheap recliners that fail after the warranty ends. Saw the Pride C5 Lift chair with heavy duty frame and long warranty and spoke to online team who was super helpful and knowledgeable, so decided to give it a go. Purchased one to try it. Super fast and friendly delivery. Easy assembly. I could see straight away that this was a high quality chair. It is comfortable without being too soft. It has helped with my back as it gives great support. Easy to use with luminated up and down buttons and side pockets for the controller and reading matter. I was so happy with it that I purchased another one. I ordered it one day and it was here the next day. The bonus was I also got the sheep skin and chair rug absolutely free. I love my lift chairs and I would like to thank Independent Living Specialist very much for making this purchase an enjoyable and smooth one. I would not hesitate in recommending your company and this chair.
This chair is for my husband. We were extremely pleased with the ease of ordering online. The delivery was perfect, and very fast, the Courier was polite and very helpful. My husband finds the chair really comfortable, and is exactly what we have been looking for. Thank you very much. I would not hesitate in recommending your company.
Srujana , I have this morning received the well packaged Inogen One G4 Portable Oxygen Concentrator. I would like to thank you and all at ILSAU for the prompt, courteous and efficient manner in which the entire process of purchasing this equipment was handled. Over the next couple of days I shall be familiarising with the equipment and on Monday of next week give its' first full days bus outing . Independence of movement has never seemed so wonderful. Again, I thank yourself and all those at Independent Living Solutions for the opportunity to rejoin the wider community.
Absolutely wonderful service. Ordered the lift chair and it was delivered 2 days later.
Very happy with product
Just wanted to let you know we are very happy with the chairs, particularly the recliner.
Mum’s very happy with it. Great colour and yes, very comfortable! Dad’s very happy for mum as now we can see her enjoy this comfortable recliner which will also be very therapeutic for her.
Fantastic service, good item, fast delivery at a good price. It was so nice to have such an easy transaction.
SARAH BEECROFT IS ENTITLED TO A PAY RISE, BONUS & PROMOTION!
Extraordinary efficient service, understanding, patience and execution from initial on line enquiry to completion!
Great Product - TENS Machine
I'm really happy with my tens machine. So I've written you a good review. I am so glad I bought it. I was struggling to afford it wasn't sure it would help it really has. I will be able to try to do some work help pay bills. My back pain had kept in bed most of day. And now I'm taking less pain killers so less sleepy. . The local chemist prices were crazy I couldn't afford to buy. Then I saw your tens. It's pretty much same as I've used on patients as an Rn. I wasn't sure they worked but I am now. . Thankyou. I'm going to get my parents one to use when I get my tax as my mum has back pain. Just wanted to let you know how very happy I am. Thanks
Great Advice for Mobility Scooters
Hi. I would like to commend both Ross at your Randwick store and Bill on your phone line for their assistance with our recent purchase of a mobility scooter. No question was too much trouble for them and they were the epitome of good customer service. They both went above and beyond to ensure that all our questions were answered and we they never made us feel stupid for asking them. I am very grateful to them for making what could have been a confusing and daunting purchasing experience into smooth sailing. Thank you very much.
We looked at a lot of options and decided on these mobility scooters for our needs, the information that we received was just what we were looking for and after placing an order delivery fast fast and trouble free, we are very happy with the service that we received and would have no hesitation in buying from ILS again, thanks again Peter
Great Brand Ambassador
I'd like to thank Sarah Beecroft as a great brand ambassador for ILS. Sarah helped me promptly sort out an order for the product in a very prompt and courteous way. Good old fashioned customer service, not so easy to find in an online environment these days. I will remember!
Excellent service and product
I spent the weekend 4th and 5th Feb searching the net looking for a product such as the one I purchased and found this item the best value for money especially with free delivery. I purchased it on Monday 6th and it was at my house on the 8th. Tried it out the following day and wondered how I did without it.
Unbeatable Customer Service
I have bought several products and rented some equipment from ILS.
I have always been impressed by the support, friendly help and professionalism shown by everyone in the organisation.
Recently, I needed to purchase a nebuliser. In my research on the product, I did happen to find a cheaper price than what ILS advertised.
Being a loyal ILS customer, I wanted to give them the opportunity of my business.I approached Sarah from Online Sales who gained all the details and treated me with utmost respect. She then confirmed that ILS would not only match the better price but as part of their "Price Guarantee" chop a further 10 per cent. I accepted and placed my order. The very next day, I received my delivery -absolutely delighted.First Class service in every respect. Thanks ILS.
Excellent products and delivered promptly will recommend ILS
Excellent products and delivered promptly will recommend ILS
My only negative comment is regarding the tracking procedure:-
\"For your reference, your order details are shown below.
Your order was shipped on Thursday 5th January 2017 via DFE. Tracking number 2355600007031\"
DFE - not explained who are they? and no hyperlink
13 digit tracking number - no hyperlink
However this might be a fault with my web browser
Great Service and Quick Delivery
Thankyou for your quick delivery and the product looks a good compact unit.It would be even better if it had a cover for transportation.
Arrived a day ahead of schedule!!!
Extremely happy with the chairs. As with everything purchased on the net you don’t quite know if it’s the right thing. With chairs there are a lot of questions, size, colour, most of all are they comfortable. These chairs ticked all the boxes. They were delivered to my door 6 days after ordering. Thank you, - would recommend ILS products to anyone that asked.
I regularly engage with ILS for our equipment needs post ADL (activities of daily living) assessments. Assistance is always provided and correspondence/delivery has always been prompt. Appreciate your service :)
Thank you for such quick service. I received my scooter less than 24 hours after placing the order and considering that we live five hundred klms south of Sydney that is good service.
Both my husband and I will enjoy using the scooter as it fits into our lifestyle very well.
Many thanks to Sarah Beecroft for her help in getting a chair for my mother. Mums old recliner broke and was sleeping in a sitting position...we needed a chair urgently!Even though it wasnt in stock when we ordered online Sarah kept the lines of communication open and kept me informed at each step. We got the chair today and mum is happy she can again feel comfortable. Thankyou Sarah
Thank you Elizabeth from the service department at lane cove, very helpful pleasant ,caring and prompt in helping me with the service of my oxygen. Thank you
Response: Thanks so much for taking the time to write such wonderful words. I have passed the review on to all the staff.
Very happy customer
I have just bought the Pride S19. Folding scooter. It was exactly what I wanted
To lift and put in the boot easily, light weight. The service was extremely good, delivery was very prompt. When I had any questions, all the staff were very pleasant , helpful and very easy to deal with. Thank you to you all. I would recommend Independent Living Specialist to everyone .
I can't fault this incredibly effective and compact tens machine. I must admit I didn't expect much due to the low price, but I am totally happy with the little fella. I have been using it for a few months without a hitch. It does chew through the batteries a bit as you would expect, but I have since purchased a cheap rechargeable set up and problems over
what great service
we got our new scooter the very next day you cant complain about the service it was truley great I would recomend your service to anybody thank you all for all your help regards Ron Bourne
Warm, friendly service
I recently had to purchase a lift chair for my 92 year old father and was impressed, not only by the competitive prices, but also the friendly and attentive staff. I noticed particularly the careful attention which my elderly father received when we visited, which he also appreciated very much.
I would like to thank the customer service ladies for their outstanding service. I would highly recommend this company. the service product and delivery were all at the highest standard.
Great Online Service
Hi, I just wanted to say thank you for the great service you provided when I ordered a lift chair online. The price was excellent, the chair is excellent, and the speed of delivery was excellent.
My 3 year old daughter recently had her leg broken and needed a wheelchair. We went to the Lane Cove shop and the level of customer service was some of the best I've ever seen - the floor and warehouse staff were extremely friendly and helpful and made sure the wheelchair was perfect before we left. I will definitely recommend your most excellent services and products. Thank you.
Mandi many thanks for your help and wonderful service love the chair it is real nice to use with all the extras. I can now sit in comfort ,and is easy to get in and out of keep up the wonderful service.
Pride Deluxe 10
Prompt efficient service & supply of a quality product made easier to find with online site. Available chat line answered most queries followed up by a personal phone call. Will highly recommend to others
Extremely Happy with the Service and Product
I don\'t know how to use computers very well but I want to say how over the moon I am about the mobility scooter I ordered from you I was extremely happy with the portability of it the quality of it and extremely happy with the cost of it also the generosity of the free gifts you sent with it I would like to totally recommend your and the company ILS finally a company out there not out to just take advantage of people who are in need of assistance.
Thank you for your excellent service
We just want to say 'thank you' for your excellent service. We are so pleased to have bought the lift chair from you and we are very appreciative of your excellent communication and such speedy delivery.
It was a very simple process
Ordering the bed from ILS a very simple process, and one of the best I ever had.
I've already recommended ILS to a friend
Ordering the chair was easy - I went to the showroom to look at what there is, and then later went to one of the local stores to order.
If other customers receive the same service I did, they will be happy.
The chair is beautiful. I can't thank ILS enough. I was touched by the kindness shown by all staff. Everyone involved went above and beyond and it’s a reflection of the culture from the top down. If other customers receive the same service as I did, they will be happy.
I was very satisfied with the service.
I bought a lift chair, and was very satisfied with the service of the sale. Cathy was patient, polite and very helpful. The drive was pleasant and polite, and the equipment was explained perfectly.
Employees like this should be recognised and valued by their employer.
My wife has MS and through our provider Annecto we purchase good from ILS regularly. We have received goods delivered by Jimmy on several occasions. On the last occasion it was a commode chair but unfortunately there was confusion and it was the wrong one. I rang Jim and he returned to take toe wrong product back despite the fact that it was late Friday afternoon and he had to wait while I made phone calls to ILS. On another occasion he spent time adjusting tyre levels of a wheelchair for us. We have not always had that level of service from ILS and other providers. He is professional helpful patient and knowledgeable. He is a wonderful front line employee for your company. Employees like this should be recognised and valued by their employer. I would ask that Jimmy be shown this email and recognised for his level of service.
Thank you so much
I can't speak highly enough of your team. Elizabeth treated me with such compassion and efficiency when I phoned to hire a bed & oxygen for my ill father. The equipment was delivered urgently by Bruce exactly at the time promised. Your entire team are to be congratulated for their efficiency & courtesy.
I am one happy repeat customer.
Just letting you know that the scooter we ordered yesterday has arrived, been put together, tested and is now in the boot of the car. Thank you sending it so quickly and for sending a fully charged battery with it. I am off to go play with it now. I am one happy repeat customer.
What a positive work environment!
I just wanted to say a big thank you to your team especially Marisa and Mandy for their help with arranging the training I delivered with Home Care Services last Wednesday at ILS. It made things really easy for me. What a positive work environment.
it was easier than I thought
I used to sell adjustable beds, and we needed 3 or 4 men to move them. There was only 1 delivery man for this order, and it was so much easier than I thought.
ordering was very easy
The driver was very nice and friendly and he explained everything. Ordering was very easy and I would definitely recommend you to my friends. Thank you.
It was actually nice to find someone who turned up on time
We went into the Kogarah store on Friday to see what they have. We went in again on Monday, ordered the chair and seat walker, and they delivered it yesterday. It's fantastic service. It was actually nice to find someone who turned up on time.
A friend wants to buy the same one
I am happy with everything about buying this scooter. The man who delivered it explained how to use it and everything. I have spoken to one of my friends who wants me to take him to buy the same scooter.
You are much cheaper and the display is so nice.
The 2 men who delivered the chair were very helpful and they set it up nicely. We were recommended by our GP to go to Atarmon and we passed your shop at Royal North Shore Hospital, but you were much cheaper and your display was so nice. I can't get my wife out of the chair anymore - she fell asleep in it by 4pm of the day it was delivered, and she even let me sit in it for a few minutes!
Top service @ Kogarah
Thank you to Matthew Dunne at the Kogarah store for the friendly service when buying a C5 chair for my father in law. Matthew got the chair to the store within 24 hours, and also stayed back past closing so I could get it on that day. I recommend Matthew at Kogarah if you are in need of anything from ILS.
Thank you for treating me so well!
Thank you for treating me so well - I was so delighted and never expected to get my bed so quickly. I thought it was that the process of ordering was exceptionally quick and good. My carer was astounded that it arrived so quickly as we were only talking about it last week. Bruce was wonderful and his sidekick was excellent. I would without a doubt recommend ILS to a friend because the treatment was so good.
competent workers in Oz
Thank you for your efficient work in getting lift chair to me Friday. Enjoying it already! Nice to know there is competent workers in Oz.
You have 2 gems there!
The delivery of the chair was perfect! The gentleman who delivered it were very good. They put it together and showed me what to do. I can't complain about them at all; I wish that all people who delivered things were as good as they were; they were A+; they wouldn't even have a cup of tea. You have 2 gems there!
Higest Standard of Service
My experience with ILS was one of respect and consideration. The technician that put the bed together and explained how it all worked was of top class and I congratulate him on his pleasant and helpful approach nothing was too much and made the whole process comfortable at this difficult time of caring for my husband I would recommend this company to anyone needing to use their service and appliances without hesitation. This bed showed its worth from the first time it was used and I sincerely thank ILS for the fast delivery. Lyn
Response: Thanks so much for taking the time to write such wonderful words. I have passed your review to all of the staff.
I've already told others how good you guys are
Bruce and Scott delivered the chair and they were very pleasant and they did the job very well. I have already recommended you to other people and told them how good you guys were. Anja also did a very good job.
They were the best
Bruce and Simon were the best.
Free delivery to Darwin? You bet! My Pride ES10 scooter was delivered within 7 days of purchase. Highly recommended.
I can't give enough praise
The delivery went very well - I can't give enough praise for the guys - they were spot on time. All the equipment was explained beautifully.
Amazing Service, Fast Delivery
A BIG THANKS to everyone at ILS, especially the two ladies with whom I spoke last Saturday, Robyn and Cathy.
The service and guidance through the process could not have been better AND as a result the chair I ordered on
Saturday arrived at my doorstep (in rural NSW) today Tuesday 04/08 around 2:00 pm, UNBELIEVABLE.
All you people there must enjoy your work so much and be so proud to be in such a wonderful team, congrats!
It all went very smoothly
The driver who delivered the bed was friendly and helpful, and the bed is all set up and ready to go. I would absolutely refer ILS to a friend if needed.
Fast Delivery, Excellent Customer Service
Big thank you to all for the ILS service team and the prompt delivery of my Pride C101 Lift chair, I could not believe how quickly that I received my chair and how easy it was to be put together.
Response: Thanks so much for taking the time to write such wonderful words. I have passed the review on to all the staff.